| Pricing basis | Flat per-seat line published on the pricing page. No contact-tier escalator, no edition reshuffles, no feature gating that moves between contracts. | Three-dimensional pricing: contact count tier plus edition tier (Starter, Plus, Pro, Enterprise) plus seat count. Features move between editions over time. |
| Native SMS and MMS | Included on every paid tier. Native two-way SMS and MMS, A2P 10DLC registration flow, consent capture, STOP handling. BYO numbers supported. | Available as a paid add-on with metered carrier balance on top of the plan price. A2P 10DLC and consent compliance left to the customer. |
| Projects and delivery module | Full Projects module (epics, sprints, backlog, roadmap, releases, goals, custom issue types, per-project workflow automations). | Not included. Teams integrate Asana, Monday, Jira, or similar. |
| Sales CRM depth | CRM-first platform: weighted forecasting, forecast categories, rep commits, manager roll-ups, submit-and-lock cadence, historical accuracy, mobile write parity. | Sales Automation module with pipeline, deals, tasks, and basic reporting. No weighted forecasting, no commit cadence, read-mostly mobile. |
| Custom fields and objects | Custom fields and custom objects with lookup relationships, custom layouts, workflow triggers, and reporting. No admin certification required. | Custom fields on contacts, accounts, and deals. No custom objects. Tag-based modeling used as a workaround. |
| Workflow automation | Visual Flows builder with 55 plus triggers and actions, atomic state transitions, dry-run mode, failure replay, approval blocks, A/B tests. | Deep visual automation canvas with branching, goals, waits, splits, and site events. Shallower on operational actions (approval blocks, atomic transitions). |
| AI features | Strkr AI handles email draft assist, call summary, next-step suggestions, forecast risk signals, and lead scoring across the full data model. | Predictive send time, predictive content, and win probability on deals. AI features gated to higher editions. |
| Mobile parity | iOS and Android apps with pipeline, deals, contacts, activities, dialer, SMS, and quick-add parity against the web experience. | iOS and Android apps focused on contact lookup and basic deal updates. Automation editing and reporting live on the web. |
| Forecasting | Weighted forecasting with forecast categories, rep-level commits, manager roll-ups, submit-and-lock cadence, historical accuracy tracking. | Pipeline value totals and win probability on deals. No forecast categories, no commit workflow, no historical accuracy view. |
| Integrations | Native: Gmail, Outlook, Slack, Salesforce, DocuSign, PandaDoc, Zoom, Google Meet, Stripe, QuickBooks, HubSpot sync. API first. | Deep app marketplace with hundreds of first-party integrations and thousands more through the ecosystem. Strong on marketing-side connectors. |
| Document and quote generation | Native Products module generates quotes and proposals, template library, renewal clock, approvals through Flows, e-sign via DocuSign or PandaDoc. | No native quoting or proposal generation. Customers use a dedicated CPQ or proposal tool. |