Customer feedback that drives revenue action.
NPS, CSAT, custom questionnaires. A Customer Health page ranking every account by NPS, activity, open deals, and AI risk. Detractor responses fire flow triggers so the team acts before the renewal call. The first survey tool wired end-to-end with the CRM that runs the rest of your business.
Real feedback. Where the work is.
Most survey tools collect responses into a separate dashboard nobody opens. Strkr lands every response on the contact and account, surfaces score trends per customer on their record, and gives your team the tooling to act on what they hear before the renewal call.
0-10 scoring. Promoter / passive / detractor segments.
Built-in NPS templates, aggregation that tracks score over time, drill-down to the verbatim comments that drove the number. Per-account quarterly trend sparklines on every account record.
Per-interaction satisfaction.
Fire a CSAT after a support ticket closes, after a deal closes-won, after a project milestone delivers. Auto-attach to the ticket, the contact, and the responsible owner. Roll up by owner for performance reviews.
Build the questionnaire you need.
Multiple choice, free text, scale, matrix. Logic branches based on answers. Required-field validation. Section per page or all on one. Build a 50-question deal-debrief or a 3-question pulse, same builder.
Quarter-over-quarter sparkline per customer.
See the NPS arc on every account-detail page. Spot churn signals before the renewal call. Compare promoters and detractors as separate cohorts in your reports.
For when the analyst needs it.
One click, full response set, every column. Filter by date, segment, or score band before exporting. Date-bounded slices for the QBR deck.
Detractors create a task.
When NPS < 7, kick off a flow: notify the AE, create a 'win-back' task, send a follow-up email, update account health. All wired, all auditable, all without leaving the workspace.
Stop paying Qualtrics for a 10-question NPS form.
Surveys is included on Pro, no add-on charge. Send unlimited NPS, CSAT, and custom forms. Every response lands on the right record automatically. Trigger flows on the responses.
The integration that's almost impossible to fake.
Standalone survey tools promise CRM integration via Zapier or nightly sync. Strkr Surveys live in the same database as your records, so feedback and customer history are queryable in the same breath.
The response and the record see each other instantly.
Detractor lands at 9:02am, the flow fires at 9:02am, the CSM gets a Slack ping at 9:02am. Standalone tools at best run sync every 15 minutes.
Reference any customer attribute.
Personalize the survey question with `{{contact.first_name}}` or `{{account.tier}}`. Pre-fill answers from existing fields. Skip questions when the data already exists in the CRM.
Sensitive feedback stays sensitive.
Exec-level NPS responses visible to leadership only. Per-question visibility. Per-respondent anonymization for the questions that need it.
Survey changes, response edits, all logged.
Same audit trail as the rest of your workspace. Who edited the questionnaire, when. Who exported the responses, when. Compliance teams love this.
Frequently asked questions about Strkr Surveys.
Is Surveys an add-on or included in the Strkr plan?
Strkr Surveys is included on the Pro tier at no additional charge. Unlimited NPS surveys, CSAT pulses, and custom questionnaires. The accompanying Customer Health page (which ranks accounts by NPS, activity, deal pressure, and AI risk) is also included on Pro.
What survey types does Strkr support?
Strkr ships NPS templates (0-10 scoring with promoter/passive/detractor segmentation), CSAT (per-interaction satisfaction), and fully custom questionnaires with multiple choice, free text, scale, and matrix questions. Logic branches on answers, required-field validation, and single or multi-page layouts all ship on the standard builder.
Can I trigger a flow when someone responds?
Yes. Any survey response can fire a flow. The common pattern is: NPS score below 7 triggers a flow that notifies the AE, creates a win-back task, sends a follow-up email, and updates the account health field. Flows are authored on the same visual canvas as the rest of Strkr Flows, so the capability is unified across the platform.
How does Customer Health scoring work?
Customer Health ranks every account by composite score across four inputs: most recent NPS response, recent activity volume, open deal pressure, and AI-generated risk signals from forecasting. CSMs open the page, filter by score band, and prioritize outreach. The score updates in real time as survey responses, deals, and activity change.
Can respondents complete surveys anonymously?
Yes. Per-question anonymization settings control which responses tie back to the respondent record. Exec-level NPS commonly runs with anonymous verbatim comments but attributed scores. The permission model enforces this at the data layer, so audit logs show the configuration rather than letting it drift.
Try it free. Bring your team next week.
No sales call, no migration consultant, no four-month implementation. Enter your card, get 14 days of the full Pro tier, cancel any time before day 14 with zero charge. Spin up a workspace, import your CSV, and have something useful before lunch.