| Primary role | Full CRM and revenue platform: pipeline, forecasting, marketing, projects, messaging, docs, products. | Sales intelligence and outbound engagement: prospecting database, sequences, dialer, basic deal tracking. |
| Pricing basis | Flat per-seat line published on the pricing page, no credit buckets, no mid-month top-ups, no usage reconciliation at renewal. | Per-seat tiers (Basic, Professional, Organization) plus usage credits for email, mobile reveal, exports, and AI. |
| Contact database | Build-your-own database with native enrichment via third-party integrations. No bundled contact database. | 275 million plus B2B records with firmographic filters, mobile reveal on credits, LinkedIn Chrome overlay. |
| Marketing automation | Native inbound nurture, lead scoring on behavior, UTM capture, campaign enrollment, email broadcasts, attribution against won revenue. | Sequence engine for outbound only. No inbound nurture, no behavior-based scoring, no attribution reporting. |
| Projects and delivery module | Full Projects module (epics, sprints, backlog, roadmap, releases, goals, custom issue types, per-project workflow automations). | Not included. Teams integrate Jira, Asana, Monday, or similar. |
| Native SMS and MMS | Included on every paid tier. Native two-way SMS and MMS, A2P 10DLC registration flow, consent capture, STOP handling. BYO carrier supported. | Click-to-text SMS available on higher tiers. A2P 10DLC and consent compliance left to the customer. |
| Forecasting | Weighted forecasting with forecast categories, rep-level commits, manager roll-ups, submit-and-lock cadence, historical accuracy, Strkr AI deal risk. | Pipeline value totals and expected revenue fields. No forecast categories, no commit workflow, no historical accuracy view. |
| Custom fields and objects | Custom fields and custom objects with lookup relationships, custom layouts, workflow triggers, and reporting. No admin certification required. | Custom fields on standard objects. No custom objects. |
| Workflow automation | Visual Flows builder with 55 plus triggers and actions, atomic state transitions, dry-run mode, failure replay, approval blocks, A/B tests. | Plays and automations tied to sequences and lists. Simpler trigger set, limited action types, no visual branching canvas. |
| AI features | Strkr AI handles email draft assist, call summary, next-step suggestions, forecast risk signals, and lead scoring across the full data model. | AI assist for email drafts, call summaries, and research. Credit-metered. No forecast or pipeline-level AI. |
| Document and quote generation | Native Products module generates quotes and proposals, template library, renewal clock, approvals through Flows, e-sign via DocuSign or PandaDoc. | No native quoting or proposal generation. Customers use a dedicated CPQ or proposal tool downstream. |