| Pricing basis | Flat per-seat line published on the pricing page. Unlimited form and survey responses included. No response meter, no overages. | Per-month tiers (Basic, Plus, Business) with monthly response caps on every tier and seat caps that force upgrades. |
| Native CRM integration | Forms and surveys write directly to CRM records (leads, contacts, accounts, custom objects). The response is the record. | Responses live in Typeform. Sync to CRM via native integration or Zapier. Near-real-time but not atomic. Duplicates are a known reconciliation cost. |
| Lead routing on submit | Routing flows fire in the same transaction as the form submission. Owner assigned, SLA task created, Slack notified in under a second. | Routing happens downstream in the destination CRM after the sync fires. Window between submission and assignment measured in seconds to minutes. |
| Surveys module | Dedicated Surveys surface with NPS, CSAT, pulse, and freeform question types, writing to account health and triggering flows on response. | Survey templates and logic are mature. Response data stays in Typeform unless integrated out. No native health score concept. |
| Attribution and reporting | Pipeline and won-revenue attribution by source form, campaign, UTM, and channel are built-in CRM reports. One database, one report. | Response-level analytics inside Typeform (completion rate, drop-off, device). Cross-form-to-won-revenue reporting requires a BI tool or reverse ETL. |
| Consent and compliance | First-class consent field on contacts and leads with tenant-wide audit trail. Do Not Contact flags gate every outbound touch across SMS, email, voice. | Consent checkbox captured on the form. Audit trail of consent lives in Typeform and in the destination CRM, with no single source of truth. |
| Form design and polish | Clean, brandable, mobile-first form surface. Multi-step layouts, conditional fields, UTM capture, custom styling. Not animation-heavy. | Conversational one-question-at-a-time UX with animated transitions, custom fonts per screen, and the strongest brand-polish story in the category. |
| Logic and branching | Conditional field visibility, question-level logic, and scoring on submit. Covers the common cases. Not as deep as Typeform logic jumps. | Logic jumps, calculated fields, variable scoring, interview-style branching. Mature after a decade of iteration. |
| Payment collection on form | Payment flows handled through the Products module with Stripe. Not inline in the form itself. | Native Stripe integration charges inside the form. Mature pattern for events, courses, donations. |
| Workspace and seat model | Single-tenant workspace with roles, teams, and per-user permissions. Unlimited forms, unlimited surveys, no response meter. | Multi-workspace model with seat caps (3 on Basic, 5 on Plus, more on Business). Response caps per tier. Multi-workspace billing is a strength for agencies. |
| Platform breadth | CRM, Marketing (incl. forms and surveys), Projects, Messaging, Docs, Products and Quoting on the same per-seat subscription. | Dedicated form and survey product. No CRM, no project module, no messaging, no document module. |