| Pricing basis | Per seat on four tiers (Free, Plus, Pro, Enterprise), no minimum seat count on paid tiers | Per seat on four tiers (Basic, Standard, Pro, Enterprise), three-seat minimum |
| Free tier | Yes, a real free CRM for very small teams | Free trial only, no permanent free tier on the Sales CRM product |
| Data model shape | Relational CRM with typed fields and first-class custom objects | Board and item primitives with connect-column relationships across boards |
| Custom objects | First-class, available from Pro tier up | Represented as separate boards with connect columns, available on all tiers |
| Enrichment | Native company and contact enrichment on paid tiers | Via third-party marketplace apps, no native deep enrichment |
| Reporting breadth | Purpose-built CRM dashboards (pipeline, velocity, cohorts, forecasting) | General Monday dashboard engine, revenue reports usually built from scratch |
| Automation engine | Native Workflows on CRM data model | Monday automations with large pre-built recipe library across all use cases |
| Timeline and Gantt | Timeline view on relevant objects | Native platform-wide Gantt and timeline on every board |
| Forms intake | Via form integrations (Typeform, Tally, Fillout, etc.) | Native Monday Forms writing directly to boards |
| Cross-team work | CRM only (contacts, companies, deals, custom objects) | Full work platform (marketing, projects, HR, operations on same tool) |
| Mobile app | Dedicated CRM mobile app | Full Monday platform mobile app |
| AI features | Record summaries, enrichment, drafting built into record view | Monday AI across the platform (summaries, drafting, task suggestions) |
| API surface | REST API with webhooks on record events | GraphQL API with webhooks on board events |
| Marketplace breadth | Focused CRM integration catalog | Thousands of apps across every work use case |
| Enterprise governance | CRM-scoped RBAC, field permissions, audit logs | Platform-wide governance including workspaces, SCIM, dedicated infrastructure |