| Pricing basis | Per seat on Sales Hub, per marketing contact tier on Marketing Hub (steps every 1,000 or 5,000) | Per seat across all four tiers, no contact escalator |
| Free tier | Yes, a real free CRM with unlimited users, deals, contacts, meetings, inbound tools | Yes, a generous free tier with core CRM and inbox sync |
| Data model | Contacts, Companies, Deals, Tickets, Custom Objects on Enterprise | Any-object schema from day one, first-class linking on every tier |
| Email marketing | Native, deep (segmentation, A/B, send-time optimization, lifecycle) | None native, expects Customer.io, Loops, Resend, or similar |
| Lifecycle automation | Workflows across contacts, deals, companies, custom objects, marketing + sales | Automations, scoped to data operations and object workflows |
| Service and ticketing | Yes, Service Hub (tickets, knowledge base, SLAs, help desk) | No native service module, pairs with Intercom, Pylon, Zendesk |
| Reporting breadth | Custom report builder with cross-object joins, attribution, funnel | Reports as pivotable views on any object, cleaner for ad-hoc queries |
| API posture | Mature REST + webhooks, layered on an existing platform | API-first by design, UI parity on nearly every surface |
| Mobile app | Full CRM + Marketing + Service surface on iOS/Android | Fast, focused CRM-only iOS/Android app |
| Inbox enrichment | Gmail/Outlook sync with marketing-shaped enrichment | Gmail/Outlook sync builds the CRM from your inbox automatically |
| Integrations | App Marketplace, over 1,500 apps | Growing marketplace plus deep Zapier, Make, n8n support |
| Admin burden | Weeks to configure well, benefits from a dedicated operator | Hours to configure, runnable by a founder or operator |
| SSO / SAML | Enterprise tier | Available on Pro and higher tiers |
| Attribution reporting | Native first-touch, last-touch, multi-touch on Pro+ | Not native, teams rely on dedicated analytics tools |