| Pricing basis | Per seat on Sales Hub, per marketing contact tier on Marketing Hub (steps every 1,000 or 5,000) | Per seat across three tiers, no contact escalator |
| Email provider fit | Gmail, Outlook, Microsoft 365, Exchange, IMAP | Google Workspace only (Gmail, Calendar, Drive, Contacts) |
| Free tier | Yes, a real free CRM with unlimited users, deals, contacts, meetings | Free trial only, no permanent free tier |
| Gmail-native UX | Chrome extension with logging, templates, tracking | Native sidebar in Gmail, auto-logging without extension clicks |
| Email marketing depth | Native, deep (segmentation, A/B, send-time optimization, lifecycle) | Bulk email and basic sequences, no lifecycle platform |
| Lifecycle automation | Workflows across contacts, deals, companies, custom objects, marketing + sales | Workflow Automations, mostly deal and task scoped |
| Pipeline management | Strong kanban + list, deals + stages + custom pipelines | Strong kanban + list, Opportunities + People + Companies + Projects |
| Reporting breadth | Custom report builder with cross-object joins, attribution, funnel | Pipeline and activity dashboards, lighter on cross-object |
| Service and ticketing | Yes, Service Hub (tickets, knowledge base, SLAs, help desk) | No native service module |
| Google Drive integration | Supported via connector, basic file attach | Native Drive surfacing on every record, first-class |
| Microsoft 365 support | Native Outlook add-in, Teams integration, Exchange sync | Not supported (Google Workspace only) |
| Attribution reporting | Native first-touch, last-touch, multi-touch on Pro+ | Not native, teams rely on GA + UTM tagging |
| Admin burden | Weeks to configure well, benefits from a dedicated operator | Days to configure, runnable by a sales manager |
| SSO / SAML | Enterprise tier | Business tier (Workspace SSO inherited) |