What does an AI workflow builder actually do?
Two things. First, drafts workflows from natural-language prompts: the user describes the flow, the AI generates a draft with triggers, steps, branches, and actions. Second, runs AI as a step inside workflows: a flow step calls AI for classification, scoring, drafting, extraction, summarization, or routing recommendation. Both capabilities require good context (the tenant's record schema and historical workflow patterns) to produce useful output.