Feature · Dialer Integration

A dialer integration that logs the call before the rep hangs up, not three days later.

Most dialer integrations ship as a Chrome extension that calls out and logs manually. The rep ends the call, clicks a form, retypes the next step, and loses the context. Strkr builds the dialer integration inside the record: click-to-call from the contact, power dialer from the queue, auto-logged call with the dialed number and duration, recording link stored against the contact, and a Strkr AI call summary that lands on the activity card before the rep opens the next contact. The pricing is a flat seat with no per-minute dialer markup.

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What the dialer integration covers

Six jobs the rep expects on day one.

A dialer integration that only places calls is half a tool. The rep needs click-to-call, power dialer, auto-logging, recording retention, call disposition, and summary generation. Six jobs below cover the production flow.

Click to call

Phone icon on every contact.

Every typed contact card carries a phone icon. One click launches the dialer with the right outbound caller ID and connects to the contact. The common failure where the rep copies the number, pastes into a dialer tab, and dials wrong because of a typo gets closed off at the one-click boundary.

Power dialer

Queue, pace, auto-advance.

The power dialer reads a saved queue of contacts, paces the dialer per the rep's rhythm, and auto-advances on hang-up. The rep does not switch tabs between calls. The queue is a typed list on the record so the sales lead can see what the rep worked rather than guess from the dialer vendor UI.

Auto-logging

Call lands on the activity timeline.

Every call auto-logs to the contact and the opportunity activity timeline with the dialed number, the duration, and the outcome. The rep does not retype the call afterwards. The common failure where the sales lead reviews activity volume and the picture lags because reps did not log their calls gets avoided.

Recording link

The audio file lives against the contact.

The call recording stores against the contact with a replay link on the activity card. Compliance-aware tenants gate the recording on consent and a jurisdiction configuration. The audio file never leaves the tenant storage perimeter. Replay honors the viewer's record permission.

Call disposition

Typed outcome drives the next step.

The call ends on a typed disposition (connected, voicemail, no answer, bad number, meeting booked). The disposition drives the next step: a bad number flags the contact for cleanup, a meeting booked opens the scheduler, a voicemail enqueues the follow-up sequence. The disposition is on a controlled list so the ops lead can report on it.

Strkr AI summary

A one-paragraph recap on the card.

Strkr AI reads the recording and writes a one-paragraph summary on the activity card: what the prospect said, what the rep committed to, what the next step is. The sales lead can skim the summary rather than listen to the full call. The common failure where the lead has to listen to 20 calls a week to coach gets avoided.

What the integration supports

Seven dialer vendors covered through native and open paths.

Strkr runs the dialer integration two ways: native connections for the top vendors with OAuth install and typed field mapping, and the open API plus webhooks for everybody else. The rep experience is the same across both paths.

Strkr Messaging dialer

Native, lowest cost, carrier-grade.

Strkr Messaging ships a first-party dialer with carrier-grade voice at $0.012 per minute. The dialer runs inside the record with no extra install. Call recordings land in tenant storage. The audit log carries the full chain. The common failure where a third-party dialer vendor marks up carrier minutes 3x gets avoided when the dialer is native.

Aircall

Native OAuth, typed field mapping.

Aircall is a native integration with OAuth install, typed field mapping, and webhook callback for recording retrieval. The rep clicks to call from the contact, Aircall places the call, the webhook delivers the recording, and Strkr lands the activity on the timeline. The audit log carries the full chain.

Dialpad

Native, with call analytics bridge.

Dialpad is a native integration with OAuth install and the call analytics bridge for coaching metrics. The call lands on the Strkr activity timeline with the Dialpad analytics (talk ratio, questions asked, longest monologue) attached. The sales lead reads the metrics on the card without opening the Dialpad console.

RingCentral

Native integration, enterprise-ready.

RingCentral is a native integration with OAuth install and SCIM provisioning. The rep clicks to call from the contact, RingCentral places the call, and the activity lands on the Strkr timeline. Enterprise tenants with RingCentral already deployed to the sales org wire the integration without a parallel seat purchase.

Five9

Contact center integration path.

Five9 is a native integration for the contact center use case. The outbound campaign fires from Five9, the call records to tenant storage, and the activity lands on the Strkr contact. The common failure where a contact center dialer runs parallel to the CRM and the two sources never reconcile gets avoided when the activity is on the typed record.

Open API

Any dialer vendor through the API.

Dialer vendors not on the native list connect through the Strkr open API and webhooks. The outbound call fires through the vendor API, the inbound webhook captures the recording and the disposition, and the activity lands on the typed record. Strkr does not ship a native connector for every dialer, but the open API covers the gap.

Browser extension

Click-to-call fallback for legacy tools.

For reps on legacy desktop softphones, a browser extension captures a tel: link on the contact and launches the softphone. The rep manually logs the call outcome on the extension, which lands on the Strkr activity timeline. The experience is a step down from native but covers the long tail of legacy dialer deployments.

The engineering underneath

What keeps the integration reliable at volume.

A dialer integration that works on a demo and drops calls at quarter close is a toy. One that holds through the volume, the compliance posture, and the vendor outages is a tool. Strkr ships the primitives that keep the integration running.

Idempotent write

A retried webhook does not duplicate activities.

Every vendor webhook carries a call ID. The activity write is idempotent on the call ID so a retried webhook does not double-write the activity. The common failure where a flaky vendor sends the same webhook twice and the activity log double-counts does not happen because the write boundary is idempotent.

Consent gating

Recording honors jurisdiction and consent.

Recording honors a per-jurisdiction consent configuration. A single-party-consent state records by default, a two-party-consent state blocks recording until the consent prompt is acknowledged. The rep sees the consent state on the dialer surface. The audit log carries the consent decision.

Recording retention

Configurable per tenant and per contact.

Recording retention is configurable per tenant up to the regulated horizon and per contact for do-not-record flags. The retention cycle deletes the audio file and marks the activity record with a retention receipt so the audit log carries the deletion without losing the activity trail.

Permission scope

Playback honors viewer permission.

Recording playback honors the viewer's record permission. A rep can play back their own calls, a sales lead can play back the team, a VP can play back the division. The common failure where a recording link leaks a prospect's audio to a viewer who should not have access does not happen.

Outbound caller ID

Rep, team, or tenant level routing.

The outbound caller ID routes rep-level, team-level, or tenant-level depending on the policy. A compliance-sensitive tenant routes every outbound through a tenant-wide recorded line. A rep-personalization tenant routes through the rep's mobile. The admin picks the policy without engineering.

Audit log

Every call, playback, deletion lands on the audit.

Every outbound call, playback, consent decision, recording retention event, and vendor webhook lands on the audit log keyed on the contact and the actor. A compliance query asking who played back the Acme call last Thursday is a filter on the audit page.

Where teams land in practice

Three deployment patterns from live customers.

A 50-seat outbound SDR team, a 180-seat inside sales org, and a 400-seat contact center each configure the dialer integration differently. The platform plumbing stays the same. The dialer vendor and the policy flex to the business.

Outbound SDR

Power dialer with Strkr Messaging voice.

A 50-seat outbound SDR team runs the power dialer with Strkr Messaging voice at $0.012 per minute. The dialer paces 60 to 90 dials a day per SDR. Call recordings land in tenant storage. The sales lead coaches off the Strkr AI call summaries rather than listening to every connect.

Inside sales

Aircall native with recording retention.

A 180-seat inside sales org runs Aircall as a native integration with the recording retention set to 90 days per the privacy policy. Reps click to call from the contact. The activity lands on the typed opportunity. The sales lead reviews the AI call summary on the forecast call rather than hunting through recordings.

Contact center

Five9 with contact-level consent.

A 400-seat contact center runs Five9 with per-contact consent flags for the jurisdictions that require two-party consent. The outbound campaign fires from Five9. The recordings route to tenant storage with the regulated retention horizon. The audit log carries the consent chain for every call.

Monthly review

Sales lead coaches on the AI summaries.

Monthly, the sales lead reviews a sample of AI call summaries per rep rather than listening to full recordings. The summary captures what the prospect said, what the rep committed to, and the next step. The coaching conversation runs on the summary with the recording as the drill-through for the ambiguous moments.

Quarterly compliance

Compliance team pulls the audit filter.

Quarterly, the compliance team pulls the audit log filter for the recordings in the regulated jurisdictions. The audit log carries the consent decision, the recording retention event, and the playback history for every call. The compliance report runs on the audit filter rather than a vendor engagement.

Vendor migration

Dialer swap without losing the activity history.

When a tenant swaps dialer vendors, the typed activity history stays on the record. The new dialer vendor integration lands going forward. The common failure where a dialer swap orphans the historical call log on the departing vendor does not happen because the activity log lives on Strkr, not the vendor.

A dialer integration that logs the call before the rep hangs up.

Click-to-call, power dialer, auto-logging, recording with consent gating, Strkr AI call summary. Native connections for top vendors, open API for the long tail. Flat seat price. HIPAA BAA available, SOC 2 Type II in progress.

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Common questions

What buyers ask about this feature.

Which dialer vendors does Strkr integrate with natively?

Strkr Messaging ships a first-party dialer with carrier-grade voice at $0.012 per minute. Aircall, Dialpad, RingCentral, and Five9 are native integrations with OAuth install, typed field mapping, and webhook callback for recordings. Dialer vendors not on the native list connect through the Strkr open API and webhooks: the outbound fires through the vendor API, the inbound webhook captures the recording and the disposition, and the activity lands on the typed record. The rep experience is the same across native and open paths.

Does the dialer integration auto-log every call?

Yes. Every call auto-logs to the typed contact and the opportunity activity timeline with the dialed number, the duration, the disposition, and a one-paragraph Strkr AI summary of the conversation. The rep does not retype the call afterwards. The common failure where the sales lead reviews activity volume and the picture lags because reps did not log their calls gets avoided because the auto-log fires on hang-up rather than depending on the rep to open a form.

How does Strkr handle recording consent?

Recording honors a per-jurisdiction consent configuration. A single-party-consent jurisdiction records by default. A two-party-consent jurisdiction blocks recording until the consent prompt is acknowledged on the dialer surface. The audit log carries the consent decision keyed on the call ID. Per-contact do-not-record flags override the jurisdiction default so a contact who revoked consent during a prior call does not get recorded on the next call.

Where do call recordings live and who can play them back?

Call recordings live in tenant storage, never on the dialer vendor side when the native integration supports audio handoff. Playback honors the viewer's record permission: a rep plays back their own calls, a sales lead plays back the team, a VP plays back the division. The audit log carries every playback keyed on the call and the actor so a compliance query identifying who played back the Acme call is a filter on the audit page. Recording retention is configurable per tenant up to the regulated horizon.

Does the dialer integration carry per-minute markups?

For Strkr Messaging, the voice rate is $0.012 per minute with no markup on top of the carrier cost. For native vendor integrations (Aircall, Dialpad, RingCentral, Five9), the vendor charges their own per-minute rate directly and Strkr does not add a markup. The flat Strkr seat covers the integration itself. The common failure where a dialer vendor marks up carrier minutes 3x gets avoided when the dialer is Strkr Messaging native, and gets priced transparently when a third-party dialer sits in the loop.

What happens to call history if a tenant swaps dialer vendors?

The typed activity history stays on the Strkr record. The new dialer vendor integration lands going forward. The common failure where a dialer swap orphans the historical call log on the departing vendor does not happen because the activity log lives on Strkr, not on the dialer vendor. Historical recordings remain accessible if the tenant retains the audio files in storage; the new vendor integration logs new calls on the same contact timeline so the sales lead reads a continuous history.

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