Can we store protected health information in Strkr?
No. Strkr is not HIPAA-certified for storing protected health information and does not sign a Business Associate Agreement that covers CRM or marketing automation contents as a PHI data store. The product is designed for the marketing motion only. Hospital account records, physician and admin contact records with society membership and specialty metadata, campaign records, event records, lead scores, attribution metadata on every deal, UTM parameters, landing page views, and marketing engagement signals are the shape of the CRM content. Patient identifiers, chart excerpts, and any other PHI must stay in an EHR or a HIPAA-certified system of record. If the marketing use case requires PHI in the CRM or in the marketing automation record, Strkr is not the right fit, and the honest answer up front saves the sales cycle for both sides.
How does Strkr prevent PHI from leaking into ad pixels and the marketing automation record?
Admins set tenant-level block lists for high-risk ad destinations, enable URL-fragment stripping on inbound sync so a hospital intranet URL that captures a patient identifier never writes to a record, enable referrer sanitization before any CRM write, and lock the lead-form schema to structured fields that forbid the free-text boxes where PHI tends to leak. HIPAA-aware email templates use structured merge fields with field-level warnings that flag any template body text pattern-matching a patient reference. Tenant-level filters strip inbound email replies of PHI before writing to the record. A pre-launch flow runs the pixel policy audit on every new campaign: checks the landing page tag stack against the tenant block list, flags any inbound URL that captures a hospital intranet fragment, checks lead-form schema against the free-text PHI rules, and pings the legal reviewer with the finding. The 15-minute pre-launch review replaces a two-week audit, and the privacy officer at a hospital running six-month due diligence gets a clean export instead of a shrug.
How does the physician vs admin dual-persona model work?
Persona lives as a native field on every contact and lead with physician, admin, clinical operations, procurement, IT, legal, privacy, and economic buyer as default values plus custom values per tenant. Lead scoring runs persona-split so a physician scoring 80 on clinical content (peer-reviewed paper downloaded, medical society webinar attended, clinical case study time-on-page over 90 seconds) and an admin scoring 80 on TCO content (three-year TCO calculator run, HFMA panel attended, admin case study downloaded) both feel real inside the same scoring framework. Campaigns carry a target persona and the attribution rollup splits sourced ARR by persona so the VP reports which campaigns moved physicians, which moved admins, and where the two personas combined inside the same account. A persona-aware MQL routing flow sends physician MQLs to the clinical SDR pod with the clinical follow-up cadence and admin MQLs to the admin SDR pod with the TCO follow-up cadence so the first touch arrives in the right language.
How does 18-month attribution actually work on the deal record?
Every lead carries source, campaign, UTM, and medium metadata that stays on the record across every stage transition from MQL to SAL to SQL to Closed Won. The attribution engine runs first-touch, last-touch, linear, and position-based models side by side on the same 18-month pipeline window so a HIMSS booth meeting in March that becomes a signed contract in October 18 months later credits correctly. The VP opens the attribution view and sees sourced ARR vs influenced ARR per campaign on the 18-month window with persona-split conversion rates from MQL to Closed Won. A weekly attribution snapshot runs Monday 7 AM and lands in the inbox with the full curve so the Monday staff meeting opens on the number instead of two hours of spreadsheet reconciliation. The marketing-sourced ARR number rolls up against the exact spend that ran 15 months earlier instead of against a 90-day stub that undercounts every real campaign.
How does Strkr handle HIMSS, ViVE, HFMA, and ACHE conference planning?
A conference object tracks every event with pre-event target list, booth staffing roster, scanner integration, badge-scan sync, booth-conversation tagging, follow-up cadences, and per-event attribution. The VP opens the conference calendar in October and sees the HIMSS prep tasks for March already queued, the ViVE target list from last year surfaced for refresh, the HFMA booth staffing drafted, and the ACHE panel sponsorship landed. A day-1 flow fires on every badge scan with a persona-split follow-up email and a day-3 flow fires with the next-step meeting invite so the 2,000 badges a week get into cadence inside 72 hours instead of six weeks later. Per-event attribution rolls into the 18-month window so the VP walks into the next ViVE budget conversation with the specific sourced ARR from last year on screen. The four annual tentpoles run on a shared ritual instead of a frantic prep cycle every quarter.
Can Strkr replace Marketo and Bizible for a healthcare marketing team?
For most healthcare SaaS, medical device, and health system vendor marketing teams running demand-gen into hospital, IDN, and provider group accounts where the CRM holds the marketing motion and not the clinical record, yes. Strkr covers hospital account records with parent-IDN hierarchy, physician and admin contact records with society membership and clinical specialty metadata, campaign records with 18-month attribution across first, last, linear, and position-based models, event records with HIMSS, ViVE, HFMA, ACHE native tracking, lead scoring split by persona, HIPAA-safe pixel policy with admin-enforced block lists and URL-fragment stripping, HIPAA-aware email templates with field-level warnings, persona-aware MQL routing flows, MQL first-touch SLA tracking, marketing-sourced vs sales-sourced pipeline rollup, monthly spend-to-pipeline ratio per campaign, quarterly audience refresh on society and specialty metadata, and Gmail and Microsoft 365 sync with auto-redact. For teams whose product itself touches PHI inside the CRM record, Health Cloud or another HIPAA-certified platform is the right place for the clinical layer, and Strkr handles the marketing motion alongside it. The admin surface is designed for a marketing ops generalist instead of a certified Marketo admin plus a Bizible admin plus a Health Cloud admin.