| Gmail sidebar polish | Native sidebar, feature-complete, same UX as Copper | Best in category, longest-tenured Gmail CRM sidebar |
| Microsoft 365 parity | First-class Outlook sidebar and 365 integration | Limited, Gmail-first by design |
| Native marketing module | Email, drip, segmentation on every paid tier | Not included, requires Mailchimp or ActiveCampaign bolt-on |
| Native projects module | Sprints, backlogs, epics on the account record | Not included, teams add Asana or ClickUp |
| Forecast view | Weighted pipeline, commit, lock-date submission | Basic pipeline report, Sheets export workflow |
| Custom objects | Relational custom objects on every paid tier | Custom fields only, limited relational modeling |
| Workflow automation | Flow canvas included on every paid tier | Workflow Automation on Professional and Business |
| AI on the record | Strkr AI drafts, summarizes, flags risk | Lighter AI features, newer in the roadmap |
| Google Drive sync | Native Drive indexing on the account | Best in class, longest tenure |
| Pricing clarity | One product, flat per seat, no tier gates on core features | Three tiers with real feature gates between them |
| Mobile offline | Offline queue for field reps | Mobile Gmail-centric, limited offline |
| Compliance posture | HIPAA with BAA, SOC 2 Type II in progress through 2026-Q4, GDPR, CCPA | SOC 2 Type II, GDPR, no HIPAA BAA |