Call logging rose from 28 percent to 94 percent.
An HVAC service company with 32 field techs used to log roughly 28 percent of job-site conversations because the old CRM required manual data entry on a phone. The Strkr Android app with automatic call capture, GPS-tagged photos, and voice-note transcription raised logging rate to 94 percent in one quarter. Service-ticket completion data got clean enough to drive the quarterly route-optimization work that was previously impossible.