Built for home services and trades running field dispatch

The dispatch tool that remembers the customer, not just the truck.

Field dispatch for plumbing, HVAC, electrical, pest, and property-services teams needs a routing board, a customer history, a quote-to-invoice path, and a technician mobile view that works without three cell bars. Strkr ships all four with the CRM built in.

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What this audience is actually dealing with

The pains that bring buyers here.

Most dispatch tools were built for one problem: getting a technician to a job. The problem the dispatcher actually faces is bigger. She needs to see which technician is closest, which one has the right certification for a 50-gallon water heater install, which customer is on a maintenance plan with a 24-hour response guarantee, and which call is the second visit on a warranty issue. The pain points below are what Strkr onboarding hears on every intake call with a trades business, from the 6-truck neighborhood plumber to the 180-truck regional HVAC company.

The dispatch board is divorced from the customer history

Routing a tech without knowing what the last tech did.

A dispatcher sends a tech to a return visit. The tech arrives, the customer asks about the capacitor the last tech promised to come back and replace, and the tech has no idea. The customer calls the office. The dispatcher pulls up a different system to find the service note. Strkr ships the service history inline on the dispatch card, so the tech sees the last four visits, the open warranty item, and the pending estimate before the truck leaves the yard.

The right certification is not surfaced

Sending an apprentice to a commercial boiler call.

Trade work carries real certification constraints. A commercial boiler needs a journeyman. A refrigerant recovery needs an EPA 608. A low-voltage system call needs the right license number for permit pulls. Strkr tracks tech certifications as a field on the user record and filters the dispatch picker so only qualified techs surface for a given job type. Dispatcher mis-routing drops to near zero after the first week.

Customer timeline fragments across tools

Three systems to answer one question.

A customer asks what she owes on her last invoice, whether the warranty on her new unit is active, and when the next maintenance is due. The CSR pulls up QuickBooks, a service tracker, and a spreadsheet. The call runs eleven minutes. Strkr unifies the timeline in one record with invoices, warranty terms, maintenance plan status, and the full service history. Call-handle time drops to under three minutes once CSRs learn the layout.

Mobile offline reality

The crawl space does not have five bars.

Field techs work in attics, basements, mechanical rooms, and jobsite trailers. The mobile app has to work with intermittent connectivity. Strkr Mobile holds the day sheet, the customer history, the parts picker, and the signature capture in local storage. The tech can complete a job offline and the sync lands when the truck pulls back into cell range. The dispatcher sees the completion in near real time once the tech is back on signal.

Quote-to-invoice loop stays stranded

Tech writes an estimate the office rebuilds.

The tech writes an estimate on a paper pad. The customer signs. The tech photographs the pad. The office rebuilds the estimate in the accounting system and emails it for signature again. Strkr lets the tech produce the estimate on the mobile, present it to the customer, collect the signature, and push it to the invoice queue. The office never retypes it. Invoice-send cycle drops from three business days to same-day on 80 percent of jobs.

Maintenance plan renewals leak revenue

Annual plans that quietly lapse.

Home services businesses typically generate 30 to 55 percent of annual revenue from maintenance plans and planned-replacement work. Plans lapse quietly when no system flags the renewal date. Strkr tracks each plan with term, renewal date, included services, and renewal cadence. The dispatcher sees upcoming renewals on the week board and the CSR gets a prepared outreach call list every Monday morning.

The dispatch board that reads the customer

What the dispatcher sees on a Tuesday morning.

The default dispatch surface in Strkr is a two-pane view. On the left, the week schedule across the technician roster. On the right, the open ticket queue with full context on each call. The dispatcher drags tickets onto technician slots. The system filters out unqualified techs, flags routing conflicts, and surfaces the customer history inline. The cards below are the surfaces the dispatcher works through across a typical shift.

The technician roster

Live status, next slot, drive distance.

The roster shows every technician on the schedule with live status (en route, on site, available, lunch, done), the next open slot time, the current job location, and the estimated drive distance from the open ticket address. The dispatcher assigns to the closest qualified tech with one drag. Routing bias is tunable per market (urban dense routing versus rural zone routing).

The open ticket card

What the customer called about and what they are missing.

Each open ticket shows the customer summary, the stated issue, the service history (last four visits), the active maintenance plan, the warranty status on relevant equipment, and the open invoice balance. Strkr AI drafts a one-line triage note so the dispatcher can route in under 20 seconds instead of reading three previous service notes.

Certification and license filter

Only qualified techs surface for the slot.

When the dispatcher clicks assign, the picker filters to technicians with the certification the job requires (journeyman plumber, EPA 608, low-voltage license, HVAC master). Unqualified techs are hidden by default. Dispatcher override is logged for audit. The result is zero mis-routes on specialized work after the first week of training.

The warranty and plan flag

The red dot that says do not bill this one.

If the call is a return within warranty, a covered maintenance plan visit, or a goodwill no-charge, the dispatch card shows a red flag with the reason. The tech sees it on the mobile. The invoice queue sees it. The dispatcher never has to call the tech mid-job to correct a billing posture.

Route optimization

Afternoon rebuild in two clicks.

The dispatcher can click rebuild route and Strkr runs an optimization on the open afternoon tickets, pinning constraints (time windows, customer preferences, tech skills). The result is a proposed schedule with mileage saved per truck. The dispatcher accepts, tunes, or rejects the proposal. Mileage savings run 11 to 22 percent on urban routes.

The exception queue

What slipped and what needs a human.

A dedicated exception queue surfaces cancellations, no-shows, callbacks on recent work, and jobs that ran past the window. The dispatcher works the exception queue at the top of the hour. Strkr AI drafts the courtesy outreach for the window miss and the dispatcher sends with one approval.

The customer record is the service history

What the CSR sees when the phone rings.

The customer record in Strkr is the single source for everything the office needs during a call. The CSR picks up, sees the caller address from the IVR match, pulls up the record, and has the answer to 90 percent of calls on the first screen. The cards below detail what lives on the record and how the CSR uses it.

The equipment list

What is installed, when, and by whom.

Each customer carries an equipment list: furnace, AC condenser, water heater, electrical panel, plumbing fixtures, specialty equipment. Each piece has install date, model, serial, warranty term, and last service date. The CSR answers warranty questions, parts-availability questions, and age questions on the first screen.

The maintenance plan tab

Status, included services, renewal date.

Each customer with an active plan has the plan tab showing term, included services, visits used, visits remaining, and renewal date. The CSR schedules the next covered visit from this tab in two clicks. Lapsed plans surface in the retention queue with the AI-drafted renewal outreach ready to send.

Service history inline

Last twelve visits with the invoice linked.

The last twelve service visits show as a timeline with date, tech, issue, resolution, invoice number, and invoice amount. The CSR answers what did you do on my last visit without opening another tool. For complex customers (commercial accounts, multi-location) the history filters to the site.

The AI call summary

What was said last time, in two sentences.

For calls Strkr Messaging captured (recorded or transcribed with consent), Strkr AI produces a two-sentence summary that lives on the customer record. The CSR can see the prior conversation context in a glance. The full transcript is available for the moments it matters.

The billing posture

Open balance, autopay, dispute history.

The CSR sees open invoice balance, autopay status, saved payment methods, and any dispute history. If the customer calls about a past-due balance the CSR has context in under five seconds. Collections conversations run with grounded facts instead of a scramble through QuickBooks tabs.

The notes taxonomy

Internal, customer-facing, dispatch, billing.

Notes carry a type (internal, customer-facing, dispatch, billing) which drives visibility. Internal notes about a difficult customer stay off the customer-facing invoice. Dispatch notes about parking or dog warnings surface on the technician mobile. The taxonomy keeps the record useful without exposing the wrong detail.

What the technician holds in the truck

The mobile that works in a crawl space.

Field techs are the primary users on any dispatch system. If the mobile does not work in a crawl space, in an attic, in a mechanical room on the fourth basement level, the system fails. Strkr Mobile holds everything the tech needs in local storage and syncs when the truck returns to signal. The cards below detail the mobile surfaces.

The day sheet

Every job on the schedule, offline ready.

The day sheet loads the full schedule when the tech checks in at the start of the shift, including customer address, call-ahead number, service history summary, and parts list. The tech can tap into each job without a network connection, record findings, and complete the job offline. The sync lands the completion when the truck returns to signal.

The parts picker

Common parts first, with truck inventory.

The parts picker surfaces common parts for the trade (plumbing, HVAC, electrical) with the tech current truck inventory count. The tech taps the part and the quantity. The system reserves the part against the job for the invoice and triggers a replenishment flag if truck inventory drops below reorder.

The estimate builder

From photo to signed estimate in four minutes.

The tech photographs the problem, picks the recommended repair, and the system assembles a line-item estimate with labor and parts. Three recommended options (good, better, best) generate automatically with margin preserved. The customer picks, signs on the tech tablet, and the estimate becomes a work-in-progress job without rekeying.

The invoice flow

Signature, payment, email in two taps.

At job close the tech reviews the invoice, the customer signs, and the system offers payment capture (card, ACH, check number). The invoice emails to the customer and lands in the accounting queue. Same-day cash collection improves by about 24 percent on average per Strkr onboarding cohort data.

The photos and documents

Before, during, after, with timestamp.

The tech captures job photos with automatic timestamp and geotag. Photos tie to the job record and surface on the invoice and in the office for warranty disputes and insurance claims. The photo library on each customer builds equipment-condition history across years.

The clock and the GPS

Honest time tracking without the finger-pointing.

The mobile logs arrival time, departure time, and travel GPS by job. The tech can edit with a reason code. The office reviews exception entries. The system keeps the hours-tracker argument out of the Friday afternoon payroll conversation.

Head-to-head

Strkr vs a legacy dispatch tool with no CRM.

Most home services teams buy a dispatch tool and discover the CRM is an afterthought, or buy a CRM and discover there is no dispatch. The comparison below is Strkr against a representative legacy dispatch tool bolted to a general CRM.

Feature Strkr Legacy dispatch plus general CRM
Dispatch board with inline customer history Yes, service history and warranty inline on each card. Dispatch tool shows name and address only.
Technician certification filter on assignment Qualified techs only in the picker. Dispatcher memorizes license roster.
Mobile offline work completion Local storage with sync on return to signal. Spinner on bad cell, re-entry on sync fail.
Estimate build on mobile with signature Four-minute estimate to signed work-in-progress. Paper pad or office rebuild required.
Maintenance plan renewal tracking Weekly outreach queue with AI drafts. Lapses silently without a report.
Warranty flag on dispatch card Red flag with reason, propagates to invoice. Billing team catches it or does not.
Route optimization on afternoon tickets Two-click rebuild with mileage preview. Manual drag with no proposal.
Customer timeline unified across tools Invoices, plans, history on one record. Three systems with manual join.
Flat per-seat pricing Starter 29, Pro 59, Scale 119 per month. Per truck plus per module plus setup fee.
How teams use Strkr

Five dispatch playbooks from Strkr customers.

The playbooks below are patterns Strkr onboarding sees across home services deployments, from 6-truck neighborhood operations to 180-truck regional service companies.

Pattern A

The 8-truck plumbing company replacing a paper pad.

An 8-truck neighborhood plumbing company in Omaha ran its dispatch on a magnetic whiteboard and its invoicing on a QuickBooks desktop seat. Strkr onboarding ran a 12-business-day migration (shorter than default because there was no legacy dispatch tool to disentangle). The dispatch board, mobile estimate builder, and maintenance plan tracker landed on day one. Same-day invoice send went from 20 percent to 78 percent of jobs. The owner closed the Friday paperwork-rebuild job he had done every week for 11 years.

Pattern B

The 24-truck HVAC company replacing ServiceTitan.

A 24-truck HVAC company in Phoenix ran ServiceTitan for three years. The license costs ran heavy and the custom-report work required a certified partner. The dispatcher wanted the system but the office team spent 11 hours a week in reports it could not change. Strkr onboarding ran a 24-business-day migration preserving the dispatch flow and giving the office a declarative report builder. Monthly software cost dropped 48 percent. The office reclaimed the 11 hours per week.

Pattern C

The multi-location pest control franchise.

A regional pest control franchise with 42 trucks across six markets wanted a per-market dispatch board with cross-market reporting for the general manager. Strkr onboarding configured market-specific roles for dispatchers while the GM retained a cross-market cockpit. The maintenance plan workflow drove the planned-service cadence (quarterly, annual) that pest control depends on. Plan renewal rate lifted by 14 percent in the first six months.

Pattern D

The 11-truck electrical company with a commercial book.

An 11-truck electrical company split its work between residential service calls and commercial maintenance contracts. The dispatcher struggled with the two different cadences in the same board. Strkr onboarding configured parallel dispatch surfaces (service and contract) with shared technicians. The commercial side tracked contract hours used versus budgeted. Contract margin visibility surfaced three underwater contracts the owner cleaned up on renewal.

Pattern E

The 180-truck regional service company at scale.

A 180-truck regional service company serving three states on HVAC, plumbing, and electrical ran a tangle of legacy systems that had drifted over 11 years. Strkr onboarding ran a 48-business-day migration consolidating five tools into one. The route optimization alone saved 180,000 truck-miles in the first year. The maintenance plan tracker surfaced 2,400 lapsed plans the retention team recovered across the first two quarters.

Run dispatch on a tool that remembers the customer.

Book a 30 minute call. We will walk through the dispatch board, the mobile offline flow, and the maintenance plan renewal cadence with your actual truck count and trade mix.

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Common questions

What buyers in this bucket ask most.

Does Strkr integrate with QuickBooks, Xero, or Sage for accounting?

Strkr integrates with QuickBooks Online, Xero, and Sage Intacct through the standard webhook spec with HMAC signing and the published OpenAPI spec. The typical setup pushes invoices and payment receipts to the accounting system while customer and job data lives in Strkr. For QuickBooks the integration lands in a day because the API surface is well documented. For Sage the integration takes a sprint because the API posture is thinner. The result is one invoice-send flow that writes to both systems.

What is the mobile offline behavior for techs in bad-signal environments?

Strkr Mobile holds the day sheet, customer history, parts picker, and signature capture in local storage. The tech can complete a job offline including capturing photos, writing notes, building an estimate, and collecting a signature. The sync happens automatically when the truck returns to signal. If the tech runs the day entirely offline the system batches the complete day and syncs in one pass. Conflict resolution runs on last-write-wins per field with the dispatcher visible to overrides.

How does Strkr handle maintenance plan tracking for home services?

Each customer with an active plan has the plan tab showing term, included services, visits used, visits remaining, and renewal date. The dispatcher sees upcoming renewals on the week board. The CSR gets a prepared outreach call list every Monday with the AI-drafted renewal outreach ready to send. Lapsed plans surface in the retention queue. Strkr onboarding cohort data shows plan renewal rate typically lifts 11 to 18 percent in the first six months on Strkr.

Can Strkr handle the trade licensing and certification requirements on dispatch?

Yes. Each technician record carries the certifications and licenses they hold with expiration dates. Dispatch picker filters surface only qualified techs for a given job type. Expiring licenses flag 90 days ahead so the office can book the renewal. Dispatcher override of the filter is permitted and logged for audit. For permit-pull compliance the system can print the license number on the work order and the invoice automatically.

What does Strkr cost compared to ServiceTitan, Housecall Pro, or Jobber?

Strkr prices flat per seat at 29 on Starter, 59 on Pro, and 119 on Scale per user per month, with a 14-day trial. For a 12-truck company on Pro that is roughly 1,000 per month plus the 49 AI Enhancement add-on if the office wants AI drafting. ServiceTitan typically runs 300 to 800 per truck per month depending on tier and add-ons. Housecall Pro runs 90 to 200 per user per month. Jobber runs 50 to 250 per user per month. Strkr fits between Jobber and Housecall Pro on seat price with a deeper AI capability and the open API posture.

What is the compliance posture for a home services operation?

Strkr is HIPAA compliant with a BAA available on request (relevant for medical equipment service), GDPR and CCPA compliant today, and SOC 2 Type II is in progress with a target of 2026-Q4. Payment data flows through the payment processor directly, so Strkr never stores card numbers. Integration tokens live in AWS KMS, platform credentials live in AWS Secrets Manager, and the audit log captures every record read and write with 90-day default retention tunable per tenant. SSO is live on Scale tier through Clerk, MFA with TOTP plus text-based verification is live across all tiers.

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