Is the Starter plan actually free, or is there a hidden cost?
The Starter plan is free with no credit card required. The included capabilities are: unlimited form submissions, up to 1,000 contact records, up to 2 users, basic CRM functionality (contacts, notes, tasks, activity timeline), email notifications on form submit, standard spam protection, full data export. The limits are intentional starting points, not surprise caps: when the business needs more (over 1,000 contacts, more users, custom fields, cadences, enrichment, scoring, SMS), the upgrade to Standard is a transparent per-seat price. There is no "paid feature we hide until you need it" pattern.
What happens if I exceed the 1,000-contact Starter limit?
The system notifies the admin at 800 contacts and again at 1,000. New submissions above 1,000 continue to create records; the system does not lock the form at the limit, which is deliberately different from how HubSpot Free handles the cap. Instead, the admin sees a prompt to upgrade to Standard, with the upgrade being a plan change rather than a migration. For teams that stay small (seasonal businesses, consultants, solo operators), running slightly over 1,000 contacts is tolerated as a soft limit rather than a hard block, with the understanding that sustained usage above the limit will prompt a Standard upgrade conversation.
Can I use the free contact form on multiple websites?
Yes. The Starter plan supports multiple forms embedded on multiple websites with no per-form cap. Each form can route to different team members, capture different fields, and apply different follow-up patterns. The common pattern for a small business with a main site and a few landing pages is to run separate forms for separate purposes (general contact, demo request, newsletter signup, support) with each routing to the right person. All submissions aggregate into the same CRM, so the team has one view of all inquiries regardless of which form captured them.
How does the data export work if I want to leave Strkr?
The admin can trigger a full data export at any time from the admin UI. The export includes contact records, custom fields, notes, tasks, activity timeline (form submissions, email history), and attachments in a structured format (CSV plus JSON plus attachment archive). The export is self-serve, not a billable service, and it works on the Starter plan the same way it works on the paid tiers. For teams migrating to another CRM, the export format maps cleanly to HubSpot, Salesforce, Zoho, and Pipedrive imports. The right to leave with the data intact is a baseline across every plan.
Does the Starter plan include spam protection?
Yes. The Starter plan ships honeypot fields (invisible to humans, filled by bots), rate limiting (max submissions per IP per hour configurable), and optional reCAPTCHA integration. The baseline protection catches roughly 95 percent of bot submissions without affecting the real-user experience. For teams facing heavy bot traffic (which usually happens after the form has been online for 6 to 12 months and bot farms have indexed it), CAPTCHA can be enabled for stronger protection. The compliance posture (GDPR consent, CCPA notice) is also configurable per form, which matters for small businesses with EU or California visitors.
How do I upgrade from Starter to Standard without losing data?
The upgrade is a plan change in the admin UI, not a migration. All contact records, custom fields, notes, tasks, forms, and activity timeline stay in place. The new capabilities (more users, custom field types, cadences, scoring, enrichment, SMS, API access, SSO) activate on upgrade. The pricing changes to the per-seat Standard rate. Historical data (submissions from the Starter period) remains fully accessible with the same structure. The pattern eliminates the common small-business failure of "we outgrew our free tool and now we have a migration project." The upgrade happens on a Wednesday and the business runs as normal on Thursday.