Can Strkr handle multiple principal lines on one tenant?
Yes. The line card tracking surface on Strkr supports multiple principal lines on one tenant with clean separation on pipeline, commission structure, submission workflow, and buyer-facing collateral. A rep carrying six lines runs six parallel pipelines on one tenant with the shared buyer account surface tying it together. The admin configures each line in the admin UI with the pipeline stages, the commission structure, the submission workflow (sample order, quote request, purchase order), and the per-line reporting. The cross-line dashboard rolls up performance across all principals for the territory review, and the drill-down into one principal runs for the principal-specific quarterly review. The pattern avoids the common failure of running six separate CRM instances or hacking the single-pipeline model into a six-line custom-field pattern.
How does the territory management work?
Territory management runs natively with geographic territory assignment (state, metro, region, zip-code range) and buyer account mapping. The admin configures the territory map in the admin UI with the territory boundaries, the territory ownership (per-rep for solo reps, per-rep-group for multi-rep territories), and the territory-level quota targets. The territory dashboard shows performance per territory, buyer density per territory, open territory capacity, and underperforming territories. For rep groups with multiple reps per territory, the sub-territory assignment runs on configurable rules (zip-code-based, buyer-count-based, account-value-based). The territory map integrates with Google Maps for visual territory views and drive-time optimisation on multi-stop territory days.
How does commission reconciliation across multiple principals work?
The commission reconciliation surface ingests principal commission statements through three paths: direct feed for principals with API support, email ingestion with Strkr AI parsing for principals that email the statement, and manual CSV upload for principals that only provide a web portal download. Strkr AI matches each statement line to the CRM invoice record on invoice number, customer, and date. The reconciliation runs the expected commission (based on the invoice amount and the per-principal commission structure configured in Strkr) against the actual commission paid on the statement. The discrepancy report surfaces the gaps per invoice with the recommended dispute reason (missed commission, incorrect split, reversal error, chargeback on return). For discrepancies above a configurable threshold, the dispute Flow fires with the principal contact, the invoice reference, and the supporting evidence pre-assembled. The pattern replaces the parallel-spreadsheet reconciliation that most reps run with a native workflow that catches discrepancies within hours of the statement arriving.
How does the buyer visit cadence actually work?
The buyer visit cadence runs on configurable Flow triggers per account tier. The admin configures the account tiers in the admin UI (A for key accounts with monthly visits, B for strategic accounts with quarterly visits, C for maintenance accounts with semi-annual visits, D for small accounts with annual visits) with the tier assignment per account editable from the account record. The cadence Flow fires the next visit scheduling task on cadence (90 days after the last visit for a quarterly cadence, 30 days after for monthly), surfaces upcoming visits on the territory dashboard, and tracks visit completion against the cadence target. The visit-completion report surfaces the cadence gaps per account so the rep sees which accounts have missed their cadence window with sufficient lead time to run a catch-up visit before the gap costs revenue. For reps running weekly or monthly territory routes, the route-planning view groups upcoming visits by geographic proximity so the rep can plan multi-stop territory days efficiently.
What happens if I add or drop a principal line?
Adding a principal line is a configuration change in the admin UI: define the new line with the pipeline stages, the commission structure, the submission workflow, and the buyer-facing collateral. The new line starts flowing deals the day the line is activated without a data migration or a configuration project. Dropping a principal line preserves the historical deals, commissions, and buyer activity on the Strkr tenant with the line reference preserved for audit and historical reporting. The buyer accounts remain on the tenant with the remaining principal lines active, so the drop of one principal does not disrupt the rest of the book. For reps who need to migrate book data from a principal-provided CRM (if the principal relationship is ending), the open API handles the data export in CSV, JSON, or SQL dump format for clean import to the next tool. The portable schema is a core design principle, which matters because the manufacturer rep career often involves adding and dropping principal lines as the territory evolves.
Does Strkr work for a rep group or just solo reps?
Strkr works for both solo reps and rep groups. For solo reps, the single-seat subscription covers the full workflow with Strkr AI running as the admin surface. For rep groups (2 to 15 reps with a sales manager), the multi-seat subscription supports per-rep territory assignment, rep-manager hierarchy, sub-territory assignment within shared territories, and principal-level override commission structures (where the principal takes a percentage of sub-rep sales). The rep group admin configures the territory map, the quota targets per rep, the principal assignments per rep, and the override commission structures in the admin UI. The rep-group dashboard rolls up performance across reps with drill-down to individual rep performance, and the manager runs the weekly or monthly cadence review on the group dashboard. For rep groups larger than 15 reps or with multi-location structures, the Strkr customer success team offers guidance on multi-tenant configurations or enterprise-tier arrangements.