IT services work is contract anchored, project heavy, ticket sensitive, and SLA driven. Strkr ships a CRM core shaped around managed services contract tracking, project pipeline, ticket context integration, SLA posture, and AI drafting that respects the technical voice across MSPs, system integrators, and professional services practices.
A generic sales CRM assumes a one-time deal with a short cycle. IT services work does not fit that shape. The client lifecycle spans discovery, assessment, project, managed services, renewal, and expansion, with ticket context and SLA posture threading through every stage. The pain points below are what Strkr onboarding hears on every intake call with an IT services firm, from the five-engineer MSP to the 180-consultant system integrator.
An IT services firm typically runs a PSA (ConnectWise, Autotask, Kaseya BMS, HaloPSA, Atera) for ticket management and a separate CRM for sales pipeline. Account context (ticket history, SLA posture, project burn) lives in the PSA. Deal context (pipeline stage, forecast) lives in the CRM. Strkr integrates with the common PSAs through its REST API and brings ticket context onto the deal card so the account conversation runs with full context.
An MSP typically runs 40 to 180 managed services contracts at $800 to $18,000 per month. Renewal often runs on handshake with the contract document a year or two stale. Strkr contract object tracks renewal date, scope evolution, price history, and auto-reminds the owner 60 days before renewal with AI-drafted renewal letter.
An IT services project typically runs 400 to 4,000 billable hours against a fixed-fee or time-and-materials budget. Most CRMs do not know the project burn. Strkr integrates with the time tracker through the standard webhook spec and prints hours used versus budget on the project card so the project manager sees the overrun before it hits the P&L.
An MSP SLA breach (P1 response under 15 minutes, P2 resolution under four hours) correlates strongly with account churn. Most CRMs do not surface SLA posture. Strkr pulls SLA data from the PSA and prints SLA posture on the account card with alerts when the account approaches breach frequency correlated with churn.
An MSP customer scaling (new office location, new application, new compliance requirement, new executive hire) is an expansion signal. Most CRMs do not cross-reference these signals. Strkr AI watches cross-source signals (ticket pattern, scope evolution, executive change) and surfaces expansion opportunities with suggested next actions.
An IT services firm sells to CTOs, IT Directors, and technical buyers. AI drafts that sound like a chatbot damage the firm reputation. Strkr AI tunes voice per practitioner (sampled from outbound email) and holds a technical professional register across proposals, status updates, incident post-mortems, and executive briefings.
The default CRM schema does not map to IT services work. Strkr ships a tunable IT services schema with Client, Contract, Project, Ticket Context, SLA, and Technology Stack as first-class objects. The practice lead can rename or extend anything. The default lands where most IT services firms eventually settle.
A client in Strkr carries industry, size, technology stack footprint, contract tier (managed services, project, hybrid), SLA posture, assigned account manager and technical lead. The schema drives the view sort, the SLA alerts, and the AI prompt scope.
A contract ties to the client with contract type (MSA, SOW, managed services retainer, project), scope, fee structure, start date, renewal date, and the historical price trajectory. The renewal workflow fires 60 days before renewal with AI-drafted renewal letter.
A project in Strkr carries scope, budget (hours and dollars), team assignment, deliverable schedule, and the real-time burn against budget from the time tracker integration. The project card prints hours used versus budget so the project manager sees overrun risk early.
Ticket context pulls from the PSA through API integration with the open ticket count, aged ticket count, SLA breach count, and the ticket history on the account card. The account manager runs the conversation with full ticket context without opening the PSA.
SLA captures the SLA tier (P1, P2, P3) per client with response time, resolution time, and the trailing 90-day performance. The account card prints SLA posture with alerts when the client approaches breach frequency correlated with churn.
Technology stack captures the client environment (M365 or Google Workspace, backup provider, firewall, endpoint, SaaS applications) as a structured inventory. The stack drives the expansion signal detection and the AI expansion opener drafting.
An IT services team cannot afford to invent the AI prompt library from scratch. Strkr AI ships preconfigured prompts tuned per IT services motion with retrieval scope and model routing already set. The jobs below show up on every IT services deployment within the first two weeks.
Strkr AI drafts the project proposal from the discovery notes, prior similar engagements, and the technical voice of the practice lead. The proposal covers scope, timeline, team, deliverables, and pricing. The practice lead reviews, adjusts, and sends. Proposal cycle time drops from a two-week drag to a three-day close.
Strkr AI drafts the MSA renewal with the delivered value summary, the proposed scope evolution (new services, expanded coverage, SLA tier upgrade), and the proposed price. The account manager reviews and sends. Renewal cycle time drops from a six-week drag to a two-week close.
Strkr AI drafts the incident post-mortem (root cause analysis) with the incident timeline, the root cause, the remediation steps, and the prevention plan in the technical register the client expects. The service manager reviews and sends. The post-mortem cadence stays consistent instead of slipping.
Strkr AI drafts the weekly client status update from project activity, ticket history, SLA posture, and open items. The project manager reviews, personalizes, and sends. The weekly cadence stays consistent across every engagement without eating four hours of PM time.
Strkr AI drafts the expansion opener referencing the actual trigger signal (new office, new application in the stack, executive change) with suggested timing and the right contact. The account manager edits one or two sentences and sends.
Strkr AI drafts the quarterly executive briefing with the business context (project outcomes, service posture, IT roadmap alignment, open strategic items) in the executive register. The account manager reviews and sends.
The pricing math below is for a 20-person MSP team with 60 managed services clients and project pipeline. The numbers come from Strkr onboarding intake calls with real IT services firms in 2026. The invoice math holds through growth because Strkr prices flat per seat.
Twenty seats on Pro run $1,180 per month. Pro includes the forecast module, the advanced report builder, the custom object graph for IT services schema, and the pipeline hygiene AI. The AI add-on is $49 per workspace with 5,000 Strkr AI calls included. Total month-one invoice is roughly $1,229.
Twenty seats on Scale run $2,380 per month. Scale adds SAML and OIDC SSO, verified domains, HIPAA BAA on request, and the extended compliance posture. Scale lands when the MSP serves regulated verticals or enterprise clients with vendor review requirements.
ConnectWise Manage runs about $45 per seat for standard features plus Sell for CRM at $25 per seat. Implementation runs $18,000 to $65,000 with annual retainer at $4,200 to $14,000. For 20 seats the monthly invoice typically lands at $1,400 to $2,100 plus the amortized implementation.
A typical MSP stack running HubSpot Pro for CRM at $90 per seat plus ConnectWise Manage at $45 per seat lands around $110 to $135 per seat per month. For 20 seats the monthly invoice lands around $2,200 to $2,700 before implementation.
A larger IT services firm on Salesforce Professional at $80 per seat plus Autotask at $120 per seat runs around $200 per seat per month. For 20 seats the monthly invoice lands around $4,000 plus the implementation retainer.
Across 12 months a 20-person MSP on Strkr Pro spends roughly $14,700 all-in (with the PSA tool kept as a separate line). The same team on ConnectWise Manage plus Sell plus implementation typically spends $35,000 to $65,000. On HubSpot plus ConnectWise the number lands at $42,000 to $65,000. On Salesforce plus Autotask the number lands at $65,000 to $120,000.
The comparison below is Strkr Pro for a 20-person MSP team versus the two most common alternatives at the 12-month invoice mark. The PSA tool runs separately in all stacks.
| Feature | Strkr | ConnectWise or Salesforce plus Autotask stack |
|---|---|---|
| Per-seat monthly cost | $59 Pro with full CRM feature set. | $70 to $200 combined stack. |
| 12-month total | $14,700 all-in. | $35,000 to $120,000. |
| PSA integration on the account card | Day one with ticket context. | ConnectWise native or custom build. |
| Managed services contract tracking | First-class object with renewal workflow. | Add-on module or spreadsheet. |
| Project burn tracking | Time tracker integration day one. | Separate PM tool typical. |
| AI prompts for technical voice | Six on day one. | None or generic chatbot. |
| Expansion signal detection | Cross-source with context. | Add-on or manual process. |
| SSO and verified domains | Scale tier $119 per seat. | Enterprise tier only. |
| Setup time | Six business days with the wizard. | Six to 16 weeks typical. |
| Implementation partner retainer | None. | $18,000 to $65,000 typical. |
The playbooks below are patterns Strkr onboarding sees on IT services deployments across sizes. Each pattern is a real customer motion from the 2026 cohort.
A five-engineer MSP serving 20 SMB clients ran ConnectWise Manage for ticketing plus a Google Sheet for sales pipeline. The owner spent 11 hours per week reconciling. Strkr onboarding ran a six-business-day setup with the ConnectWise integration, the MSP schema, and the AI drafts. Monthly spend lands at $194 across five seats on Pro with AI add-on plus the ConnectWise tool spend.
A 20-engineer MSP serving 60 clients ran HubSpot Pro plus ConnectWise Manage at $2,700 per month combined for the CRM side. The owner wanted the project burn visibility and the expansion AI. Strkr onboarding ran a 14-business-day migration with the full MSP schema. Monthly spend dropped from $2,700 to $1,229 across 20 seats on Pro with AI add-on.
A 42-person system integrator serving mid-market clients ran Salesforce Professional plus Autotask plus Harvest at $8,400 per month combined. The firm wanted stack consolidation and the technical voice AI. Strkr onboarding ran a 24-business-day migration with the SI schema and the Harvest integration. Monthly spend dropped from $8,400 to $2,527.
A 60-engineer MSP with managed detection and response services needed SOC 2 posture for the security services line, HIPAA BAA for healthcare clients, and the SIEM integration for cross-tool visibility. Strkr onboarding ran a 32-business-day deployment with the Scale tier, the SSO via Clerk, and the HIPAA BAA. Monthly spend lands at $7,189 across 60 seats on Scale with AI add-on.
A 180-consultant professional services firm covering project-based engagements across cloud migration, security, and digital transformation ran a seven-tool stack at $380 per seat per month. Strkr onboarding ran a 60-business-day deployment with the Scale tier, SSO via Clerk, custom object graph for practice-area specialization, and the full compliance posture. Monthly spend dropped from $68,400 to $21,420 across 180 seats on Scale with AI add-on.
Book a 30 minute call. We will walk through the PSA integration, the contract renewal workflow, the project burn tracking, and the pricing math with your firm size and client mix.
Yes for most firms. Strkr covers the CRM, the contract management, the project pipeline, the expansion signal detection, and the AI drafting in a single workspace at $59 per seat on Pro. The gap is the PSA (ticketing, dispatch, time tracking, remote monitoring) which Strkr does not replace. Most firms keep the PSA (ConnectWise, Autotask, Kaseya BMS, HaloPSA, Atera, N-able) and run Strkr as the CRM with PSA integration for ticket context on the account card.
Yes. Strkr integrates with ConnectWise Manage, Autotask, Kaseya BMS, HaloPSA, Atera, N-able, SyncroMSP, and the common PSAs through its REST API, outbound webhooks with HMAC signing, and the published OpenAPI spec. Ticket context (open ticket count, aged ticket count, SLA breach count, specific ticket history) flows onto the account card. Each integration lands in under 30 minutes.
Strkr contract object tracks start date, scope, price, and renewal date. The renewal workflow fires 60 days before renewal with AI-drafted renewal letter referencing the delivered value, the proposed scope evolution, and the proposed price. The account manager reviews and sends. For monthly or quarterly managed services contracts the workflow handles the full cycle without manual tracking.
Yes. Strkr integrates with Harvest, Toggl, Clockify, Everhour, QuickBooks Time, and the common time trackers through its REST API with HMAC-signed webhooks. Hours flow into the project record and drive the burn-versus-budget printing on the project card. The AI flags projects approaching budget overrun before the P&L hit, which lets the project manager run the scope conversation with the client proactively.
Strkr is HIPAA compliant with a BAA available on request for IT services firms serving healthcare clients. SOC 2 Type II is in progress with a 2026-Q4 target. GDPR and CCPA posture is live today. SAML and OIDC single sign-on through Clerk ships on the Scale tier. MFA with TOTP and text-based verification is live across all tiers. Verified domains land at Scale. The compliance posture meets the common client vendor review checklist.
Flat per seat at $29 Starter, $59 Pro, $119 Scale per user per month. The AI add-on is $49 per workspace per month with 5,000 Strkr AI calls included and $0.012 per call over the floor. There is no client meter, no contract volume surcharge, and no AppExchange add-on. A firm with 1,800 managed clients pays the same per seat as a firm with 20 at the same seat count.
No sales call, no migration consultant, no four-month implementation. Enter your card, get 14 days of the full Pro tier, cancel any time before day 14 with zero charge. Spin up a workspace, import your CSV, and have something useful before lunch.
