Does Strkr replace dialer software like Aircall or Dialpad?
For most teams, Strkr integrates with the dialer rather than replacing it, because dialer vendors handle PBX routing, PSTN connectivity, call quality monitoring, and local-presence number pools that are specialized infrastructure. The Strkr integration with Aircall, Dialpad, RingCentral, Five9, and Talkdesk handles the record-level work (click-to-call from contact, disposition on hang-up, recording landing on the deal, transcription, keyword alerts, flow triggers). The combination gives you the dialer's voice quality and the CRM's native data integration. For simpler teams that primarily call from cell phones (field sales, small inside teams), Strkr's mobile app alone can replace a dialer at smaller scale, which drops the per-seat dialer cost entirely.
How does cell-phone auto-logging work on iOS and Android?
On iOS, the Strkr mobile app uses CallKit integration (an Apple framework that lets third-party apps participate in call events). When the rep makes or receives a call to a number that matches a known contact in Strkr, the app detects the call, logs it to the contact record, and prompts for a disposition on hang-up. On Android, the Strkr app uses ConnectionService (Google's equivalent framework) for the same pattern. The capture happens automatically for known contacts; unknown numbers do not log. For teams with privacy concerns, the capture can be configured to prompt the rep before logging. The pattern works offline (the log syncs when the device reconnects) and does not require VoIP routing.
What dialer features does Strkr integrate?
Strkr's native dialer integrations (Aircall, Dialpad, RingCentral MVP, Five9, Talkdesk) handle click-to-call initiation (from the contact record), screen pop with record context when calls arrive, call recording retrieval (recording lands on the deal record), disposition sync (disposition in dialer syncs to Strkr record), local presence number selection (choosing which caller ID to dial from), and real-time call-event webhooks (dial, connect, hangup). For specific features (power dialing modes, call cadences, voicemail drop), the dialer vendor handles the capability and Strkr receives the activity data. The combination gives you the dialer's specialized call-flow features and the CRM's data layer in one integrated motion.
How does Strkr handle call recording retention and legal hold?
Call recording retention is configurable per record type and per tenant. Standard retention policies include 90 days, 1 year, 7 years (financial services), and indefinite. Deleted recordings are purged from both active storage and backups within the retention policy boundary. Legal hold capability prevents deletion during active matters (litigation, regulatory inquiry): the hold is applied via the audit workflow and documented with the matter reference. Recordings under legal hold are preserved beyond the normal retention policy until the hold is released. For teams in regulated industries (FINRA for financial services, HIPAA for healthcare, GDPR for EU), the retention and legal hold capabilities meet the regulatory requirements for the industry.
Can Strkr handle a high-volume outbound dialing motion?
Yes. For high-volume outbound teams (power dialing, parallel dialing, 500+ dials per rep per day), the Strkr + dialer integration supports the volume through dialer vendors that specialize in high-volume motions (Five9, Talkdesk, Nooks, Orum). Strkr's role in the high-volume motion is to log the call activity, capture disposition, and surface the connect rate reporting that drives optimization. The dialer vendor handles the parallel dialing or power dialing capability. For teams in SDR-heavy motions where the dial volume is the primary leverage, this combination is the current best pattern. For teams where the call is more consultative (fewer dials, longer conversations), the lighter dialer integration (Aircall, Dialpad) plus Strkr's native capability is usually sufficient.
What is the typical total cost of sales call software with Strkr?
For a 50-rep team, the typical total cost of sales call software with Strkr is: Strkr seat (per-seat, includes call recording, transcription, alerts) + dialer seat (if using Aircall at ~$55/seat, Dialpad at ~$75/seat, or RingCentral at ~$40/seat). The combined cost lands at approximately $100-$130 per seat per month depending on dialer choice, or roughly $60-80K per year for a 50-rep team. The equivalent stack with Salesforce + Aircall + Gong typically lands at $250-300 per seat per month ($150-180K per year for 50 reps), so Strkr's approach saves $90-120K per year on the sales call software line while improving the record-level integration.