| AI across the product | Strkr AI on every paid tier: draft, summarize, extract, score, ask, explain | Calculus AI on upper tiers; narrower scope (scoring, chatbot, deal predictions) |
| Native SMS and MMS | Tier-1 carrier Messaging module, in-platform, no third party | Add-on, SMS credit bundles, carrier integration layer |
| Native quoting with e-sign | Quote builder, approvals, e-sign, Stripe payments, all native | Quoting and inventory ship; e-sign and payments typically via integration |
| Projects module | Backlog, sprints, releases, capacity, Gantt, dependencies | Project module ships; focused on task lists more than modern delivery |
| UI design system | Modern design system, Inter typography, dark mode, mobile-responsive, fast | Dated layout and visual language; functional, often cited as showing its age |
| Marketing automation depth | Multi-step journeys, branching, suppression, attribution, lead scoring | Email campaigns and basic drip; depth below focused marketing tools |
| Pricing basis | Seat-based, flat, published tiers, AI included | Seat-based (One Pilot free, Growth ~$14, Professional ~$30, Enterprise ~$42); add-ons for Phone, SMS, storage |
| Release cadence | Weekly changelog, public roadmap | Measured release pace, headline features a few times per year |
| Open-source community edition | Not an open-source product; hosted SaaS only | Vtiger Open Source community edition available (self-hosted) |
| Mobile and offline | Mobile-responsive web; native mobile on roadmap | Native iOS and Android apps available |
| Support model | In-app support on all paid tiers; same SLA regardless of seat count | Support SLA tiered by plan; reported quality mixed on low tiers |
| Migration from Vtiger | Dependency-ordered importer with dry run and roll back | (not applicable) |