Built for teams who need telephony depth and a modern CRM

A CRM that pairs with your telephony stack today, and consolidates voice onto Strkr Messaging when native voice ships.

Telephony is deeper than a sales dialer: SIP trunking, soft phone and desk phone registration, enterprise routing, call-quality monitoring, PBX capability. Strkr does not ship native voice today. What Strkr does ship is the CRM, pipeline, SMS and MMS via Strkr Messaging, flow automation, and reporting layer that your telephony stack pairs with. Native voice is on the Strkr roadmap for 2027-Q1. Until then, Strkr sits under the call and your telephony vendor handles the voice path.

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What this audience is actually dealing with

The pains that bring buyers here.

Teams buying telephony are often replacing a legacy PBX or a cloud PBX (RingCentral, 8x8, Vonage, Zoom Phone) and need SIP trunking, desk-phone registration, enterprise routing, and PBX-grade reliability. The pains below are what shows up when the telephony vendor and the CRM live apart.

Legacy PBX end-of-life

The on-premise PBX is unsupported and failing.

Many mid-market teams still run on-premise PBX systems (Avaya, Mitel, Cisco) that have reached vendor end-of-life. Hardware fails, support contracts expire, replacement parts are not available. The common move is onto a cloud phone system (RingCentral, Dialpad, 8x8, Zoom Phone, Vonage). Strkr pairs with any of those platforms as the deal and pipeline layer. Native voice is on the Strkr roadmap for 2027-Q1 for teams that want to consolidate voice onto Strkr Messaging later.

Telephony and CRM data drift

Calls log inconsistently across two vendors.

When the telephony stack is one vendor and the CRM is another, the integration drifts. Calls log on the phone side but miss the CRM record. Deal updates stay in rep heads. Pipeline reporting lags reality. Strkr sits under the telephony vendor and owns the deal, so the activity timeline and the pipeline stay accurate even when the voice vendor pushes partial metadata.

Follow-up SMS is a separate tool

The call ends in one platform, the text goes through another.

After a connected call, reps often send a follow-up SMS. When that text runs through a separate messaging app, the thread disconnects from the account. Strkr Messaging ships SMS and MMS natively on the account timeline with A2P 10DLC brand and campaign registration included, STOP and HELP keyword enforcement, and per-contact consent context. Pricing is 2 cents per SMS segment and 5 cents per MMS.

Reporting lives in silos

Call volume lives in telephony, pipeline lives in CRM, nothing joins.

Call volume per rep, talk time, and voicemail counts live in the telephony vendor dashboard. Pipeline stage, forecast, and closed-won live in the CRM. Reconciliation runs in spreadsheets weekly. Strkr joins call activity to pipeline and revenue inside the CRM because the CRM owns the deal.

Automation after a call is weak

The telephony vendor automation is limited.

Most telephony vendors ship thin automation (post an inbound call to a webhook, send a basic email on voicemail). The automation that actually moves pipeline (fire a flow when the call outcome logs, drop the deal into a nurture flow on no-decision outcome, send an SMS follow-up when a connected call ends) lives in the CRM. Strkr's flow builder covers that automation surface on every paid tier.

Compliance surface spans two vendors

Audit answers require joining phone-system and CRM logs.

For teams in regulated industries, the audit surface spans two vendors. Call recordings live with the telephony vendor; consent state and deal history live in the CRM. Audit response requires joining the two by hand. Strkr's audit log inside the CRM covers deal changes, consent state transitions, SMS send and receive events, and flow runs so one half of the audit lives on one record.

What Strkr covers today for telephony-paired teams

The CRM surface under your telephony stack.

Strkr does not ship a native telephony stack today. What Strkr does ship is the CRM, pipeline, SMS and MMS via Strkr Messaging, flow automation, and reporting layer that pairs with your telephony vendor. The cards below walk what is live now.

Keep the telephony stack you already run

Pair Strkr with your cloud phone system or SIP-trunked PBX.

Strkr sits under the voice path. Reps place and answer calls through your existing telephony stack (RingCentral, Dialpad, 8x8, Zoom Phone, Vonage, or any SIP-registered endpoint behind your trunk provider). Call metadata and recording links push into the Strkr activity timeline through the integration layer. Notes, next steps, deal updates, and SMS follow-up live inside Strkr.

Deal-centered activity timeline

Call, voicemail link, SMS, and stage move on one record.

Call activity, voicemail transcripts (where the phone vendor provides them), inbound SMS, outbound SMS, email, and stage advances all land on the same account record. Managers reviewing pipeline do not have to hop between the phone-system dashboard and the CRM to see what happened.

Strkr Messaging for SMS and MMS

Follow up calls with text from the same account.

Strkr Messaging ships SMS and MMS natively, with A2P 10DLC brand and campaign registration included, toll-free number verification, STOP and HELP keyword enforcement, and per-contact consent context. Pricing is 2 cents per SMS segment and 5 cents per MMS, billed inside the Strkr invoice.

Automation after a connected call

Fire a flow when the activity logs.

The Strkr flow builder triggers on activity creation, deal field changes, inbound SMS reply, and dozens of other events. Common patterns: send a follow-up SMS when a connected call ends, create a task for a demo-scheduled outcome, drop the deal into a nurture flow if the outcome is no-decision.

Pipeline reporting that ties calls to revenue

Activity, stage movement, closed-won on one surface.

Reporting in Strkr joins call activity to pipeline movement and closed-won outcomes. The report answers which reps convert connects to meetings, which outcomes correlate with close, and which stage the pipeline leaks on. The join lives in Strkr because the CRM owns the deal.

Strkr AI assistance on the record

Inbox buyer intent, email draft, fit score, forecast risk.

Strkr AI is an opt-in Enhancement module at 49 per month with 5,000 Strkr AI calls included. It covers inbox buyer-intent scoring, email draft assistance, fit scoring on contacts and accounts and deals, forecast risk signals on open deals, flow description polish, and release-note polish. Strkr AI picks the right model per task so buyers never configure a provider.

The paired integration surface

Where telephony config lives and where Strkr config lives.

In the paired pattern, the telephony vendor console handles the voice path (numbers, routing, IVR, SIP trunking, desk-phone registration, call-quality monitoring, E911 posture) and Strkr handles the deal and account record, the SMS and MMS surface, the flow automation, and the reporting. The cards below walk the split.

Telephony number management

Numbers, routing, and IVR stay in your telephony vendor console.

Number provisioning, number porting, SIP trunking, caller-ID management, E911 compliance, IVR branching, and desk-phone registration run through your telephony vendor console. Strkr does not duplicate those surfaces today. When native voice ships (2027-Q1), the admin can migrate the voice estate onto Strkr Messaging at their own pace.

Strkr Messaging number management

SMS and MMS numbers provisioned inside Strkr.

SMS and MMS numbers (toll-free or 10DLC long codes) are provisioned inside Strkr Messaging through the admin console. A2P 10DLC brand and campaign registration runs in the same pipeline. The admin assigns numbers to teams, configures sender rules, and reviews per-number usage inside Strkr.

User provisioning

SCIM, SSO, and role-based access live in Strkr.

User provisioning (SCIM from Okta or Entra ID), SSO on paid tiers (Google Workspace or Microsoft 365), and role-based access live inside Strkr. The admin assigns pipelines, custom field visibility, and access to specific teams. Phone-system user provisioning stays with the phone-system vendor until Strkr native voice ships.

Call quality and reliability

Your telephony vendor owns MOS and failover today.

Call-quality monitoring (MOS score, latency, jitter, packet loss per call), multi-region failover, and SIP trunking health live with your telephony vendor. Strkr monitors integration health (whether the API sync is up, whether events are flowing, whether recordings are landing) and surfaces drift on the admin dashboard.

Audit and compliance posture

Strkr audit covers deal and SMS; telephony vendor covers voice.

The Strkr audit log captures deal field changes, consent state transitions, SMS send and receive events, flow runs, and user activity. The telephony vendor audit log captures voice recordings and voice-call events. Strkr is HIPAA compliant with BAA available, GDPR and CCPA compliant, and SOC 2 Type II is in progress (target 2026-Q4).

Usage visibility

Per-rep SMS usage inside Strkr; per-rep call usage inside the phone system.

Strkr Messaging shows per-rep SMS and MMS usage inside Strkr. Per-rep call volume and minutes stay inside the phone-system reporting until native voice ships. For teams that want unified usage reporting today, the common path is to pull a monthly usage CSV from the phone-system vendor and compare in a shared view.

What is on the Strkr roadmap for telephony

Native voice capability coming 2027-Q1.

Strkr is building native voice capability with a target of 2027-Q1. Until then, Strkr pairs cleanly with your telephony vendor. The cards below walk what is coming and what to use in the meantime.

Click-to-call from any record

On the 2027-Q1 roadmap.

Native click-to-call from the contact, deal, account, and activity timeline is on the 2027-Q1 roadmap. Today, click-to-call runs through your telephony vendor and Strkr owns the deal context.

Inbound screen pop

On the 2027-Q1 roadmap.

Native caller-ID lookup and screen pop (deal history, open commitments, prior-call summary surfaced before the rep answers) is on the 2027-Q1 roadmap. Today, screen pop lives inside your telephony vendor app if the vendor supports it.

Voicemail transcription

On the 2027-Q1 roadmap.

Native voicemail capture, transcription, and attachment to the matched contact timeline is on the 2027-Q1 roadmap. Today, voicemail transcripts live wherever your phone system drops them, and the rep posts a note on the Strkr record.

Call recording with per-state consent

On the 2027-Q1 roadmap.

Native call recording with per-state consent gating, automated opening disclosure in two-party states, role-scoped retention, and legal-hold support is on the 2027-Q1 roadmap. Today, recording lives with your telephony vendor and the recording link posts back to the Strkr activity.

IVR and inbound routing

Coming with native voice.

Native IVR, inbound routing, and call distribution will ship with native voice. Today, routing lives in your telephony vendor and Strkr handles the matched account context on the record.

SMS and MMS already live

The text side of the motion ships today.

Strkr Messaging covers SMS and MMS today with A2P 10DLC registration, TFN verification, STOP and HELP enforcement, and per-contact consent context. The text follow-up motion that normally pairs with a telephony call lives inside Strkr right now.

Head-to-head

Strkr-plus-your-telephony versus a legacy CRM plus the same telephony.

The common stack for mid-market and enterprise teams is a cloud phone system or SIP-trunked PBX paired with a legacy CRM through brittle API sync. Below is the head-to-head on running Strkr as the system of record under your telephony vendor versus the legacy pattern.

Feature Strkr Legacy CRM plus cloud PBX via API
Deal record under the call Inline notes, stage, next step on the Strkr deal Deal lives in CRM, call context lives in phone app
Call activity logging Metadata and recording link into the Strkr timeline Metadata via API; notes often manual
SMS and MMS follow-up Native via Strkr Messaging at 2 cents per segment, 5 cents per MMS Separate SMS tool or telephony-vendor add-on
A2P 10DLC compliance Strkr Messaging handles brand and campaign registration Varies by SMS vendor
Pipeline-tied analytics Call activity, stage movement, closed-won on one surface Telephony dashboard separate from CRM reports
Automation after a call Flow builder triggers on activity and deal field changes Depends on CRM automation surface
Native click-to-call On the Strkr roadmap for 2027-Q1 Inside the telephony vendor app
Native call recording On the Strkr roadmap for 2027-Q1 Inside the telephony vendor app
Platform compliance HIPAA with BAA, GDPR, CCPA, SOC 2 Type II in progress Varies
Billing structure Strkr seat plus Strkr Messaging usage; telephony stays with vendor CRM seat plus telephony seat plus trunking
How teams use Strkr

How telephony-heavy teams run Strkr today.

The patterns below are motions live on customer accounts right now. The common thread: teams kept their telephony stack in place, consolidated the CRM and SMS onto Strkr, and saw cleaner pipeline reporting plus faster follow-up.

42-rep inside-sales team, telephony plus Strkr

Pipeline reporting became trustworthy for the first time.

A 42-rep inside-sales team ran a cloud phone system plus a legacy CRM. The integration drift caused roughly 29 percent of calls to log incorrectly or incompletely in the CRM. The team moved the CRM onto Strkr while keeping the phone system in place. Call metadata flows into Strkr through the integration layer, and reps fill the note and next step on the Strkr activity in seconds. The sales manager reports the weekly review runs cleaner because pipeline numbers now match reality.

60-rep mid-market, PBX replacement in flight

Moved CRM onto Strkr before the PBX cutover.

A 60-rep mid-market team was replacing an end-of-life on-premise PBX with a cloud phone system over 6 months. The team moved the CRM onto Strkr first so pipeline reporting and SMS follow-up could stabilize independent of the phone-system change. When the PBX cutover ran in month 5, the sales motion continued without the usual CRM-side churn because the Strkr record of the deal was already the daily surface.

24-advisor wealth firm, compliance-sensitive

Consent inside Strkr; recording stays with the telephony vendor.

A 24-advisor wealth firm requires detailed audit of client communications. The firm centralized consent state (consent captured, source, timestamp) and the audit trail of SMS and email sends inside Strkr. Voice calls continue through the regulated-posture telephony vendor the firm already had under contract, with recordings retained on the phone-system side. The compliance officer reports audit review takes less time because the deal-side trail lives on one record.

18-rep service team, account-centered inbound

Pre-call context made the greeting personal.

An 18-rep service team's inbound calls route to the agent on the account through the telephony vendor's routing. Before pairing with Strkr, agents answered and then opened the account record manually. Pairing with Strkr means the agent has the account open on screen from the pipeline view and recent activity is right there. CSAT scores climbed over two quarters as agents consistently referenced prior context in the opening of the call.

12-rep real-estate team, SMS-first follow-up

Added Strkr Messaging after inbound inquiry calls.

A 12-rep real-estate team gets mostly inbound calls (buyers interested in listings, sellers reviewing agents). Pre-Strkr, agents followed up by email. The team built a Strkr flow that fired an SMS acknowledgement within 60 seconds of an inbound call ending ('thanks for the call, link to the listing details below'). The SMS runs through Strkr Messaging at 2 cents per segment. Response rate on inbound inquiries climbed because the first follow-up landed before the prospect moved to the next search result.

A CRM under your telephony stack today, with native voice coming 2027-Q1.

Start a 14-day Strkr trial. Keep the telephony stack you already run. Move the deal, pipeline, SMS follow-up, and reporting into one surface today, and roll onto native voice when it ships.

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Common questions

What buyers in this bucket ask most.

Does Strkr ship native telephony today?

Not yet. Strkr is building native voice capability (click-to-call, call recording, voicemail transcription, IVR, inbound routing, E911 posture) with a target of 2027-Q1. Today, Strkr pairs with the telephony stack your team is already running. The CRM, pipeline, SMS and MMS via Strkr Messaging, flow automation, and reporting all live inside Strkr. When native voice ships, teams on the paired pattern can migrate the voice path onto Strkr Messaging at their own pace.

Can I keep RingCentral, Dialpad, 8x8, Vonage, Zoom Phone, or my SIP-trunked PBX with Strkr?

Yes. Strkr pairs with the telephony stack your team is already on. Reps place and answer calls from the phone system they already use. Call metadata (duration, outcome, timestamp, recording link where the vendor exposes it) flows into the Strkr activity timeline via the integration layer. Notes, next steps, deal updates, and SMS follow-up live inside Strkr. The telephony stack handles voice; Strkr owns the record of the deal.

What does Strkr Messaging cover for telephony-paired teams today?

Strkr Messaging covers SMS and MMS send and receive, A2P 10DLC brand and campaign registration, toll-free number verification, STOP and HELP keyword enforcement, per-contact consent state and audit trail, and SMS send from the flow builder. Pricing is 2 cents per SMS segment and 5 cents per MMS, billed inside your Strkr invoice. US sending is well-covered today; international sending varies by region. The text follow-up motion that normally pairs with a telephony call is live now inside Strkr.

How does the compliance posture work in the paired pattern?

Strkr is HIPAA compliant with a BAA available, GDPR and CCPA compliant, and SOC 2 Type II is in progress (target 2026-Q4). On the Strkr side, the audit log captures deal field changes, consent state transitions, SMS send and receive events, flow runs, and user activity. On the telephony side, recording retention, two-party consent disclosure, STIR/SHAKEN attestation, and E911 posture live with your telephony vendor's capabilities. Together they cover the full trail for teams in regulated industries.

When native voice ships, do I lose the telephony integration?

No. When native voice ships (target 2027-Q1), teams on the paired pattern keep the integration available. Migration is opt-in. Teams that want to consolidate voice onto Strkr Messaging can port numbers and move the voice path. Teams that want to keep their existing telephony (because of SIP trunking, specialized routing, or vendor relationships) continue running the integration. The decision stays with the team.

What is the pricing structure for a telephony-paired team on Strkr?

Strkr seats are per user per month at Starter 29, Pro 59, or Scale 119, with a 14-day trial on paid plans. SMS and MMS through Strkr Messaging are metered at 2 cents per SMS segment and 5 cents per MMS, plus a modest per-number monthly fee. Your telephony bill stays with your telephony vendor. The AI Enhancement module (optional) is 49 per month with 5,000 Strkr AI calls included (0.012 per call above cap).

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