Help Scout
Every Help Scout conversation attaches to the matching Strkr contact and account. Tags, status, and recent activity surface on the record so a sales call opens with the full support story.
Everything Help Scout does inside Strkr.
- Conversation sync to account timeline
- Tag and status mapping
- Trigger flows on conversation-closed
- Satisfaction ratings surfaced on the account
Native code, not a shim.
OAuth where available
Help Scout will ship with a native OAuth flow when it lands. No pasted credentials for admins to rotate manually.
KMS-encrypted tokens
Access and refresh tokens are envelope-encrypted at rest using a dedicated customer-managed KMS key. Decryption only happens in Lambda memory during an active API call; plaintext tokens never land in a log.
Shared by the workspace
A workspace admin connects Help Scout once; every teammate uses the shared connection without re-authenticating.
Disconnect at any time
Admins or users can disconnect Help Scout from inside Strkr. Stored tokens are deleted and the provider's revocation endpoint is called within 24 hours.
Help Scout is on the roadmap.
We ship integrations as first-class native code, which takes a little longer than a Zapier shim. If Help Scout is a dealbreaker for your evaluation, reply to the welcome email after you start a trial and we'll flag it to the roadmap.