Zendesk
Open Zendesk tickets appear on the matching Strkr account with severity, status, and recent activity. Sales reps see support context before every call. CSMs catch at-risk accounts earlier.
Everything Zendesk does inside Strkr.
- Ticket sync onto account record
- Severity and status filters
- Flow triggers on ticket open and close
- SLA breach alerts into Flows
Native code, not a shim.
OAuth where available
Zendesk will ship with a native OAuth flow when it lands. No pasted credentials for admins to rotate manually.
KMS-encrypted tokens
Access and refresh tokens are envelope-encrypted at rest using a dedicated customer-managed KMS key. Decryption only happens in Lambda memory during an active API call; plaintext tokens never land in a log.
Shared by the workspace
A workspace admin connects Zendesk once; every teammate uses the shared connection without re-authenticating.
Disconnect at any time
Admins or users can disconnect Zendesk from inside Strkr. Stored tokens are deleted and the provider's revocation endpoint is called within 24 hours.
Zendesk is on the roadmap.
We ship integrations as first-class native code, which takes a little longer than a Zapier shim. If Zendesk is a dealbreaker for your evaluation, reply to the welcome email after you start a trial and we'll flag it to the roadmap.