Zendesk Chat
Live chat conversations from Zendesk Chat appear on the matching account record alongside Zendesk tickets. One pane for every support interaction, routed to the right CSM or rep.
Everything Zendesk Chat does inside Strkr.
- Live chat conversation sync
- Pairs with the Zendesk tickets integration
- Flow triggers on chat events
- Agent routing to Strkr owner
Native code, not a shim.
OAuth where available
Zendesk Chat will ship with a native OAuth flow when it lands. No pasted credentials for admins to rotate manually.
KMS-encrypted tokens
Access and refresh tokens are envelope-encrypted at rest using a dedicated customer-managed KMS key. Decryption only happens in Lambda memory during an active API call; plaintext tokens never land in a log.
Shared by the workspace
A workspace admin connects Zendesk Chat once; every teammate uses the shared connection without re-authenticating.
Disconnect at any time
Admins or users can disconnect Zendesk Chat from inside Strkr. Stored tokens are deleted and the provider's revocation endpoint is called within 24 hours.
Zendesk Chat is on the roadmap.
We ship integrations as first-class native code, which takes a little longer than a Zapier shim. If Zendesk Chat is a dealbreaker for your evaluation, reply to the welcome email after you start a trial and we'll flag it to the roadmap.