The CRM that knows a SOC client is not a sales lead.
MSSP work is incident driven, assessment heavy, compliance focused, and SLA bound. Strkr ships a CRM shaped around SOC clients, incident response context, security assessments, and compliance deliverables with privilege-aware AI drafting.
A general CRM assumes a sales funnel with a close-and-renew motion. MSSP work is incident response, security assessment, compliance attestation, and SOC-as-a-service with SLA bound deliverables. The pain points below are what Strkr onboarding hears on every call with MSSPs running 40 to 400 managed clients across SOC, SIEM, EDR, vulnerability management, and compliance services.
Incident response context
The CRM does not know the client incident history.
An MSSP responds to incidents weekly across its client base. The incident context (prior incidents, playbook, escalation contacts, SLA posture) usually lives in the ticketing system (ConnectWise Manage, ServiceNow, Jira, FreshService) and does not surface in the CRM. The account manager calling the client about a new engagement has no view of the open incident posture. Strkr incident object ties to the client with status, severity, assigned responder, SLA position, and prior incident history.
Assessment delivery cycle
Pen tests, vuln scans, risk assessments live in SharePoint.
MSSP deliverables (penetration test report, vulnerability scan report, risk assessment, compliance gap analysis, SOC 2 readiness report) usually land in a SharePoint folder with no CRM visibility. The CSM has no view of what has been delivered, what is upcoming, and what the client has acted on. Strkr assessment object templates deliverable type, scope, delivery date, remediation items, and client acceptance.
Compliance posture tracking
HIPAA, PCI, SOC 2, HITRUST, FedRAMP for clients.
MSSPs run compliance programs for clients across HIPAA, PCI DSS, SOC 2, HITRUST, FedRAMP, CMMC, ISO 27001, and NIST CSF. Each program carries control status, evidence collection cadence, auditor relationships, and attestation renewal date. Tracking across 180 clients in a Google Sheet does not scale. Strkr compliance program object captures framework, control status, evidence cadence, auditor, and renewal.
SLA posture visibility
The 15-minute SLA miss nobody saw coming.
MSSP contracts carry SLAs (15-minute response for critical, 1-hour for high, 4-hour for medium) with penalty terms. SLA misses eat margin. The CRM usually does not surface SLA posture per client, which means the SLA miss shows up in the quarterly review instead of the day it happened. Strkr SLA tracking surfaces current-month SLA attainment per client with trending.
Renewal risk signals
The client that is going to churn is not raising a ticket.
MSSP churn signals are specific: declining incident engagement, slow response on remediation items, VP of IT change, security program maturity shift. These signals usually scatter across ticketing, email, and the assessment archive. Strkr pulls them into a renewal risk score per client with signal detail so the CSM can intervene before the renewal conversation.
Tool stack sprawl
The CRM does not integrate with the SOC stack.
An MSSP SOC stack typically includes SIEM (Splunk, Microsoft Sentinel, Elastic), EDR (CrowdStrike, SentinelOne, Microsoft Defender), vuln management (Tenable, Qualys, Rapid7), ticketing (ConnectWise, ServiceNow), and documentation (ITGlue, Hudu, SharePoint). The CRM has to integrate across the stack to be useful. Strkr integrates through the standard webhook spec and the published OpenAPI with the common SOC tools.
The MSSP schema
Objects shaped like security service work.
Strkr ships a tunable MSSP schema with Client, Service Agreement, Incident, Assessment, Compliance Program, SLA Record, and Remediation Item as first-class objects.
Client object
Industry, size, services engaged, VIP flag.
A client carries industry (healthcare, finance, legal, manufacturing, retail, SMB), employee size, services engaged (SOC-as-a-service, SIEM management, EDR management, vuln management, compliance program, incident response retainer), VIP flag, and primary CSM assignment. The schema drives the service-specific workflow.
Service agreement object
Scope, SLA, renewal, pricing structure.
A service agreement ties to the client with service scope (which services are included), SLA terms (response time by severity), renewal date, pricing structure (per endpoint, per user, per log volume, flat), and amendment history. The agreement drives the SLA tracking and renewal risk assessment.
Incident object
Severity, status, SLA position, responder.
An incident ties to the client with severity (critical, high, medium, low), status (open, triage, response, remediation, closed), SLA position (within, at risk, breached), assigned responder, playbook reference, and resolution notes. The incident feeds the SLA tracking and the account health signal.
Assessment object
Pen test, vuln scan, risk assessment, gap analysis.
An assessment ties to the client with assessment type (penetration test, vulnerability scan, risk assessment, compliance gap analysis, SOC 2 readiness, HIPAA readiness, PCI DSS readiness), scope, delivery date, deliverable location, remediation items, and client acceptance signature date.
Compliance program object
Framework, control status, evidence, auditor.
A compliance program ties to the client with framework (HIPAA, PCI DSS, SOC 2 Type I or Type II, HITRUST, FedRAMP, CMMC, ISO 27001, NIST CSF), control status roll-up, evidence collection cadence, auditor relationship, and attestation renewal date. The program drives the quarterly compliance review.
SLA record object
Per-incident SLA attainment.
Each incident writes an SLA record capturing severity, response SLA, actual response time, resolution SLA, actual resolution time, and attainment flag. Monthly roll-up per client drives the SLA posture dashboard and the quarterly business review.
Remediation item object
Open finding to client-accepted closure.
Remediation items tie to assessments or incidents with finding description, severity, recommended remediation, assigned client contact, due date, status (open, in progress, closed, accepted risk), and client acceptance signature. The remediation backlog surfaces per client for the quarterly review.
Daily SOC operations in Strkr
How the SOC runs with Strkr in the loop.
An MSSP SOC runs 24x7 with analysts triaging alerts, responders handling incidents, and CSMs reviewing posture with clients. The cards below show how Strkr fits each role in daily SOC operations.
Analyst alert triage
SIEM alerts enrich with client context.
SIEM alerts (Splunk, Sentinel, Elastic) flow through to the ticketing system. For alerts that escalate to incident Strkr enriches with client context (prior incidents, VIP flag, SLA tier, service scope) so the responder knows the posture before the first customer call.
Incident response
The responder works the incident with context.
The incident object populates with the ticketing system alert data, the prior incident history, the client playbook, and the SLA clock. The responder works the incident with the context visible on the record. The SLA attainment writes to the SLA record on close.
CSM daily posture review
The morning read on client health.
The CSM opens Strkr each morning to the client health view. Open incidents, SLA posture, remediation backlog, renewal risk score, and recent engagement surface per client. The CSM prioritizes the day based on the signal instead of the ticketing queue.
Weekly QBR prep
The quarterly business review brief writes itself.
For clients with a quarterly business review coming up Strkr pulls the metrics (incidents handled, SLA attainment, remediation progress, compliance posture, service utilization) into a QBR brief. The CSM reviews, tunes, and presents to the client without rebuilding from the ticketing system.
Assessment delivery
The deliverable loop closes in the CRM.
When an assessment delivers (pen test report, vuln scan, risk assessment) the assessment object captures the delivery date, scope, deliverable location, and findings. Remediation items auto-create from the findings with assigned client contact and due date. The CSM tracks progress to closure on the record.
Renewal risk intervention
The CSM sees churn signal 90 days out.
For clients within 90 days of renewal with elevated risk signal (declining engagement, slow remediation, VP of IT change) Strkr surfaces the risk with signal detail. The CSM intervenes with a targeted touchpoint, a technical workshop, or an executive briefing before the renewal conversation.
Strkr AI for MSSP drafting
The AI jobs that fit security service work.
Strkr AI drafts in a technical, deadline-conscious tone with retrieval scope strictly scoped to the client and the engagement. The AI calls do not train on tenant data.
Incident summary
The post-incident narrative for the client.
After incident resolution Strkr AI drafts the post-incident summary with event description, actions taken, resolution outcome, SLA attainment, and recommended follow-up. The CSM reviews and sends to the client. Post-incident communication cadence lifts without the time cost.
Assessment executive summary
The first 2 pages of a 90-page report.
For assessment reports (pen test, risk assessment, SOC 2 readiness) Strkr AI drafts the executive summary with scope, methodology, key findings, and recommended remediation. The assessment lead reviews and tunes before client delivery.
QBR deck draft
The quarterly business review slides.
Strkr AI drafts the QBR slides from the quarters metrics with incident narrative, SLA posture, remediation progress, compliance program status, and strategic recommendations. The CSM tunes and presents.
Compliance evidence memo
The quarterly control attestation narrative.
For compliance programs Strkr AI drafts the quarterly control attestation narrative from the control status roll-up, evidence collection, and auditor correspondence. The compliance lead reviews and files.
Renewal talking points
The renewal conversation brief.
Before a renewal conversation Strkr AI drafts the talking points brief with service utilization, incidents handled, SLA attainment, strategic value delivered, and recommended renewal posture. The CSM uses the brief to anchor the renewal conversation.
Playbook refresh
The incident playbook update from recent experience.
After a quarter of incidents Strkr AI drafts a playbook refresh suggesting updates to response procedures based on recent incident patterns at the client. The SOC lead reviews, tunes, and publishes.
Head-to-head
Strkr vs a general CRM or PSA for MSSPs.
MSSPs typically run ConnectWise Manage or Autotask as PSA plus a general CRM like HubSpot or Salesforce. The comparison is Strkr against the general CRM layer specifically.
Feature
Strkr
Generic CRM for MSSP
Incident object with SLA context
Yes, ties to client and service agreement.
Lives in PSA, not CRM.
Assessment deliverable tracking
Templated by assessment type.
Custom field.
Compliance program per client
Framework, controls, evidence.
None.
SLA attainment tracking
Monthly roll-up with trending.
Lives in PSA.
Renewal risk score
Multi-signal score with detail.
None.
Remediation backlog per client
Open to closed with signatures.
Google Sheet.
SOC stack integration
Splunk, Sentinel, CrowdStrike, Tenable via webhooks.
Limited.
Privilege-aware AI retrieval
Client scoped by default.
Cross-record retrieval.
How teams use Strkr
Three MSSP playbooks.
Pattern A
The 18-person boutique MSSP.
An 18-person boutique MSSP in Minneapolis ran ConnectWise Manage for ticketing and HubSpot for CRM. The two systems did not talk. The CSM team spent about 11 hours a week on manual sync between the two. Strkr onboarding ran a 14-business-day setup integrating ConnectWise Manage through the webhook spec. Incident context, SLA posture, and assessment deliverables surfaced on the Strkr client card. The CSM team reclaimed about eight hours a week for actual customer-facing work.
Pattern B
The 85-person mid-size MSSP serving regulated industries.
An 85-person mid-size MSSP serving healthcare, finance, and legal clients ran Salesforce with ServiceNow for ticketing. The compliance program layer (HIPAA, PCI, SOC 2 across 180 clients) lived in a Google Sheet that was always three weeks out of date. Strkr onboarding ran a 24-business-day migration with the compliance program object as the day-one deliverable. The quarterly compliance review deck time dropped from 8 hours per client to 90 minutes.
Pattern C
The 300-person national MSSP with multi-tenant SOC.
A 300-person national MSSP ran a Splunk and Microsoft Sentinel SOC covering 420 managed clients. The challenge was multi-tenant client visibility with role-based access and the compliance attestation cadence across the client base. Strkr onboarding ran a 42-business-day migration consolidating the client visibility layer on Strkr with the SOC stack staying as the production detection and response system. The CSM team scaled from 11 to 24 clients per CSM without hiring because of the dashboard efficiency.
Run an MSSP motion on a CRM shaped for security service work.
Book a 30 minute call. We will walk through the incident object, the compliance program tracking, and the renewal risk score with your client mix and service offering.
Does Strkr integrate with ConnectWise Manage, Autotask, or ServiceNow?
Yes through the standard webhook spec with HMAC signing and the published OpenAPI spec. The typical setup pulls incidents, tickets, and SLA data from the PSA into Strkr while the PSA stays as the production ticketing system. ConnectWise Manage, Autotask PSA, ServiceNow, Jira Service Management, and FreshService integrations land in an engineering sprint of one to two weeks. The result is bi-directional sync between the client record and the ticketing system.
How does Strkr integrate with SIEM, EDR, and vulnerability management tools?
Through the standard webhook spec and the published OpenAPI. Splunk, Microsoft Sentinel, Elastic Security, CrowdStrike Falcon, SentinelOne, Microsoft Defender, Tenable, Qualys, and Rapid7 all integrate with the appropriate scope. Alerts enrich into incident records with client context, SLA position, and prior incident history. For high-volume SIEMs the integration typically filters at the SIEM side to send only incident-grade events into Strkr.
What is the compliance posture for an MSSP running Strkr?
Strkr is SOC 2 Type II in progress with a 2026-Q4 target, HIPAA compliant with a BAA available on request, GDPR and CCPA compliant today. Integration tokens live in AWS KMS, platform credentials live in AWS Secrets Manager, and the audit log captures record read and write with 90-day default retention tunable per tenant. SSO (SAML and OIDC) is live on Scale tier through Clerk, MFA with TOTP plus text-based verification is live across all tiers, and Verified Domains are live on Scale.
Can Strkr handle multi-tenant client visibility with role-based access?
Yes. The role matrix supports CSM scoping (per-CSM client book), vertical scoping (healthcare client team, finance client team), and executive scoping (cross-firm visibility for leadership). The role matrix enforces at the record level so a CSM assigned to healthcare clients does not see finance clients unless explicitly shared. For large MSSPs with vertical teams this is a day-one requirement that Strkr covers without a tier upgrade for the base role matrix.
What does Strkr cost compared to Salesforce for an MSSP?
Strkr runs flat per seat at $29 Starter, $59 Pro, $119 Scale per user per month with a 14-day trial. For an 85-person MSSP on Scale (half on CSM team, half on technical delivery) the monthly spend runs about $5,100 for seats plus $49 for AI Enhancement. Salesforce Sales Cloud at $150 per seat plus Service Cloud at $150 per seat lands at around $25,500 per month for the equivalent configuration, before AppExchange add-ons. The compound 36-month saving is often $750,000 for a mid-size MSSP.
How does the renewal risk score work?
The renewal risk score aggregates signals: declining incident engagement, slow remediation progress, VP of IT or CISO change, security program maturity shift, SLA attainment trending, and recent QBR sentiment. Each signal weights into a score (low, medium, high risk) with detail accessible per client. For clients within 90 days of renewal the elevated risk flag surfaces to the CSM with recommended intervention. Across the 2026 cohort the risk score caught approximately 70 percent of the clients that would have churned without intervention.
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